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Hands-On Lab/Tech Demo [clear filter]
Wednesday, January 10


Hands-On Business Process Improvement: Because a New Technology Can't Fix a Bad Process
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Note: This is a two-part session and limited to 25 people. If you add this to your schedule, you are committing to attending both sessions, from 1:45-3:00 and 3:30-4:45 pm.

In the Legal Services community, we are always looking for ways to improve our effectiveness and efficiency. Very often we turn to new technologies to accomplish this. However, we sometimes fail to look at the process we are utilizing and simply place a new technology over an overly burdensome or unnecessarily complicated system. The technology innovation can then fail or simply maintain the status quo because it did not address the root cause of the problem. Business Process Improvement (BPI) can be a useful exercise for programs to assess the efficiency of their current processes, determine what is not working, and then come up with solutions which may involve the use of new technology. In this workshop, we will guide the participants through a simulation of the Lean Six Sigma methodology for BPI. The goal of the workshop is to give participants an opportunity to use the Lean Six Sigma tools so that they can return to their programs prepared to explore ways BPI can help them address their own particular challenges. Limited to the first 25 people who sign up by adding this session to their schedule.


Kristen Lentz

Managing Attorney, Disability Rights Florida
Kristen Lentz started her public interest career as an attorney in legal services. After more than a decade in legal services, Kristen was appointed as an Ad Hoc Member of the Florida Access to Justice Commission’s Subcommittee on Delivery of Legal Services. Kristen worked with... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami
Ilenia Sanchez-Bryson is the chief information officer at Legal Services of Greater Miami. She works with staff at every level of her organization and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve... Read More →

Wednesday January 10, 2018 1:45pm - 4:45pm
Muses - 8th Floor


Build Your Own API
When you’re asked about APIs, do you blink, and stumble through an answer to get yourself out of the conversation? Have you googled API several times, just to have the information slide out of your brain? Do you have a great grasp of APIs, but haven’t built your own? Application programming interfaces or APIs have become a vital tool in sharing and disseminating information between systems. Whether you are creating an intake record from a triage tool, updating pro bono listings in one platform from another, or gathering changing referral information throughout a state, API tools are the basic building blocks to quickly and securely share information between various platforms. Learn the very basics of APIs and what they do in this fun interactive session. You will build out a basic API tool, see it work in real time, and watch as records are updated with new information that travels from one system to another. Get inspired to mash up exiting data via API in your next (or current) project!

avatar for Xander Karsten

Xander Karsten

Project Manager, LegalServer
Xander is an attorney turned project manager at LegalServer with nearly fifteen years working in and with the civil legal services community as a paralegal, intern, attorney, program/product manager and now as a project manager with LegalServer. He enjoys standup paddle boarding yoga... Read More →

Nate Vogel

Director of Law & Technology, Community Legal Services
Nate Vogel (github.com/natev) is Director of Law and Technology at Community Legal Services (CLS) in Philadelphia. His work focuses on integrating data and technology into CLS's legal and policy advocacy. His favorite languages are python, R, and javascript. He joined CLS after serving... Read More →

Wednesday January 10, 2018 3:30pm - 4:45pm
Conde/Frontenac 3rd Floor
Thursday, January 11


User Testing LIVE
Learn by doing - practice user testing with some real-life user tests! In our UX lab, we will set up testing "stations" where teams of participants will complete user tests, either as a tester or as an observer. Learn what it is like to be a tester to make your testing more user-friendly and learn how to complete different types of user tests.

avatar for Gwen Daniels

Gwen Daniels

Director of Product Development, Illinois Legal Aid Online
Gwen is Director of Product Development at Illinois Legal Aid Online (ILAO) and has been with ILAO since 2004. She is responsible for product strategy, leading the organization in research of new products, product enhancements, and redesigns. She oversees engineering, design, user... Read More →
avatar for Daniel Ediger

Daniel Ediger

Legal Content/Media Editor, Northwest Justice project
Daniel Ediger is an attorney at the Northwest Justice Project (NJP), Washington’s primary civil legal aid provider. He also makes educational videos about common civil legal issues for NJP’s YouTube Channel and designs publications for NJP's free, informational website: Washi... Read More →
avatar for Andy Kemmer

Andy Kemmer

Law Clerk, Michigan Legal Help
Andy is a third year law student at Michigan State University College of Law, and began working with Michigan Legal Help as part of the Access to Justice Tech Fellowship in the summer of 2017. While at Michigan Legal Help he spent many days doing user testing to prepare for a new... Read More →

LaDierdre McKinney

Law Clerk, Michigan Legal Help
LaDierdre McKinney is a third-year law student at Michigan State University College of Law. She is a law clerk at Michigan Legal Help and an innovation assistant for LegalRnD – The Center for Legal Services Innovation. She is also a former ATJ tech fellow. Ms. McKinney is very interested... Read More →
avatar for Angela  Tripp

Angela Tripp

Director, Michigan Poverty Law Program & Michigan Legal Help Program
Angela Tripp has been the Director of the Michigan Legal Help Program since 2011 and Co-Managing Attorney of the Michigan Poverty Law Program since 2010. She transitioned into these roles after working with Legal Services of South Central Michigan starting in 2005, first as a staff... Read More →

Thursday January 11, 2018 3:30pm - 4:45pm
Rex - 8th Floor