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Monday, January 8
 

8:00am

LawHelp Interactive Training
Monday January 8, 2018 8:00am - 5:00pm
Frontenac 3rd Floor
 
Tuesday, January 9
 

8:00am

LawHelp Interactive Training
Tuesday January 9, 2018 8:00am - 5:00pm
Frontenac 3rd Floor

8:00am

Legal Aid Hackathon
Join your colleagues from around the country to develop innovative solutions to improve access to justice! The hackathon is not just for techies--we need people who understand the needs of low-income clients, legal professionals with deep knowledge of the issues, and project managers that can keep everything on track.
All technologies are welcome (not just Drupal).  If you can’t participate in person, you can still participate remotely. The dress code is tech/casual attire (i.e., jeans).
Click here to see more information.

Location: Launch Pad, 400 Poydras St. - Suite 900, New Orleans, LA 70130 (5 blocks from the conference hotel)

Tuesday January 9, 2018 8:00am - 5:30pm
Launch Pad 400 Poydras St. - Suite 900, New Orleans, LA 70130

1:00pm

LawHelp Interactive Advanced Training
Tuesday January 9, 2018 1:00pm - 5:00pm
Conde 3rd Floor

3:00pm

Registration
Tuesday January 9, 2018 3:00pm - 6:00pm
Ile De France Ballroom Foyer

4:30pm

Legal Aid Hackathon Presentations
You’re invited to watch the presentations at the Legal Aid Hackathon – a pre-conference event sponsored by the Legal Aid Drupal Users Collective. The objective of the hackathon is to develop open source tools and Drupal solutions to improve access to justice. Start your conference experience with inspiring technology developments that increase access to justice!

Location: Launch Pad, 400 Poydras St. - Suite 900, New Orleans, LA 70130 (5 blocks from the conference hotel) The hackathon participants will be in tech/casual attire (i.e., jeans), so come as you are, no need to get dressed up.

Tuesday January 9, 2018 4:30pm - 5:30pm
Launch Pad 400 Poydras St. - Suite 900, New Orleans, LA 70130

5:30pm

Welcome Gathering/Dinner on Your Own
As you arrive in New Orleans, stop by this informal welcome gathering to meet and catch up with fellow conference attendees before heading off to dinner on your own.

Tuesday January 9, 2018 5:30pm - 6:30pm
Ile De France Ballroom
 
Wednesday, January 10
 

7:30am

8:30am

Opening Plenary
The Innovation Gap: Why the Justice System Has Failed to Keep Pace with Technology and What to Do About It
Few would dispute that technology is one of the keys to addressing the justice gap. Yet at a time when technological innovation abounds, the justice gap grows only wider. The problem is not technology – it is the justice system’s failure to employ it. In this program, we’ll explore the impediments to broader use of technology and what can be done to overcome them. 

Speakers
avatar for Robert Ambrogi

Robert Ambrogi

Attorney/Journalist, Lawsites blog/Above the Law
Bob Ambrogi is a lawyer and legal journalist who has been writing and speaking about legal technology and the Internet for two decades. He writes the "Ambrogi on Tech" column for the ABA Journal and the award-winning blog LawSites, which the ABA Journal named to its inaugural Blawg... Read More →
avatar for John Levi

John Levi

Board Chair, Legal Services Corporation
John G. Levi was nominated to serve on the Board of Directors of the Legal Services Corporation by President Barack Obama on August 6, 2009, and his nomination was confirmed by the U.S. Senate on March 19, 2010. He was elected Chairman of the LSC Board by his fellow Board members... Read More →
avatar for Jim Sandman

Jim Sandman

President, Legal Services Corporation
Jim Sandman has been president of the Legal Services Corporation since 2011. Jim practiced with the law firm of Arnold & Porter LLP for 30 years and served as the firm's Managing Partner for a decade. From 2007 to 2011, he was General Counsel of the District of Columbia Public Schools... Read More →


Wednesday January 10, 2018 8:30am - 10:00am
Ile De France Ballroom

10:00am

Break
Wednesday January 10, 2018 10:00am - 10:30am
Ile De France Ballroom Foyer

10:30am

DisasterLegalAid.Org 2.0
The Legal Services Corporation supports grantees in creating technology solutions to assist low-income communities prepare for and respond to disasters. The panel will discuss why legal services are needed in disaster response and recovery and highlight new technologies that improve the effectiveness and efficiency of these models. Technologies include mobile applications, animated volunteer attorney training videos, disaster law websites, and geographical information system mapping specifically related to flooding in low-income communities.

Speakers
SJ

Saundra J. Brown

Director of Disaster Legal Services, Lone Star Legal Aid
Saundra Brown is the Directing Attorney of Disaster Legal Services at Lone Star Legal Aid. She received a BA from Kent State University in Ohio and a JD from Tulane University Law School in New Orleans, Louisiana. She has been with Lone Star Legal Aid since 1994 and responded to disasters... Read More →
avatar for Martin Costello

Martin Costello

Program Counsel, Legal Services Corporation
Martin Costello serves as Program Counsel at Legal Services Corporation. His work focuses on disaster preparedness and recovery. Martin comes from Rebuilding Together where he served as Senior Director of the Rebuilding Together National Service Program. He also served as a Senior... Read More →
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John Eidleman

Senior Program Counsel, Legal Services Corporation
John is the point person at LSC on Disaster Response and Recovery. He has served in this capacity for the past 12 years.
avatar for Liz Keith

Liz Keith

Program Director, Pro Bono Net
Liz is Program Director with Pro Bono Net, a national nonprofit dedicated to increasing access to justice through legal empowerment, volunteer mobilization and transformative collaborations. Liz joined Pro Bono Net in 2004, working first as a LawHelp Circuit Rider supporting web-based... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
Muses - 8th Floor

10:30am

Emerging Technologies: Harnessing the Exponential Power of Digital Technology to Transform Legal Systems
Some have labeled the current era of history the Digital Transformation (a period predicted to last from 2000 to 2050). Much like previous eras in history (e.g., the Dark Ages, Enlightenment, etc), the Digital Transformation Age is reshaping society at almost every level. Just as electricity and the combustible engine redefined how we lived and worked during the Second Industrial Revolution (1870 to 1914), intelligent machines and infinite (quantum) computing, powered by Big Data and Moore’s Law, are massively transforming fundamental aspects of our personal and professional lives. This exponential shift is not being fueled by a single technology, but rather is a carefully orchestrated symphony of several technologies being performed in coordinated harmony. This presentation mostly focuses on the impact Artificial Intelligence may have on the delivery of legal services and the practice of law. This sessions will examine fundamental tasks that legal staff do everyday (e.g., reading, writing and applying knowledge) and demonstrate how each is being greatly enhanced by intelligent applications.

Speakers
avatar for IV Ashton

IV Ashton

President & Founder, LegalServer/Houston.ai
IV Ashton has spent his 20-year legal career leveraging technology to increase access to justice for vulnerable populations throughout the World. Mr. Ashton began his legal career working internationally, applying technology to promote the rule of law. Mr. Ashton oversaw the development... Read More →
avatar for Abhijeet Chavan

Abhijeet Chavan

Senior Executive Advisor, Tyler Technologies
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
Orleans/Rosalie/St. Claude 3rd Floor

10:30am

From Understanding to Action: Designing Online Resources to Promote Legal Literacy and Empowerment
Recent academic and user research has shed new light on methods for designing online resources to help people not only understand their legal issue, but also to build the skills, confidence, and motivation to take action to resolve it. This workshop will spotlight approaches that four programs have used to develop online legal rights resources in the areas of housing rights in NYC, immigrant rights, and disaster response in Puerto Rico that enable people to engage with the law, make sense of complex issues, and feel equipped to take the next step. We'll discuss user research that has informed these approaches and an Open Society Foundations-funded project to develop an assessment framework focused on legal empowerment for New York's statewide legal website.

Speakers
avatar for Quisquella Addison

Quisquella Addison

Pro Bono Net, LawHelpNY Program Director
Quisquella, (pronounced Keese-kay-ya) joined Pro Bono Net as the LawHelpNY Program Director in July 2016. LawHelpNY, powered by Pro Bono Net, is an online platform for helping low-income New Yorkers solve their legal problems. Our mission is to provide and promote access to high-quality... Read More →
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Ariadna Godreau Aubert

Executive Director, Ayuda Legal Puerto Rico
Ariadna Godreau Aubert is a human rights lawyer. She obtained JD from the University of Puerto Rico School of Law and a Masters in Law degree in International Human Rights Law at the University of Oxford, UK. Ariadna is has worked in several access to justice initiatives, which include... Read More →
JL

Jennifer Laurie

Executive Director, Housing Court Answers
Jenny Laurie is currently the Executive Director of Housing Court Answers. She directs the organization's work with unrepresented people in New York City’s Housing Courts through information tables, educational workshops and a hotline. She leads the organization’s advocacy campaigns... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
Maurepas 3rd Floor

10:30am

Kaizen & Intake: The Toyota Partnership
If we make our processes more efficient can we serve more people? If we've always done intake the same way, how do we know it’s the best way--and how do we get people to buy into needed change? Why invest time and money on great technology if we're going to use it to automate "less-than-the-best" processes? Those are just a few of the questions Florida Rural Legal Services (FRLS) hoped to answer when they partnered with the Toyota Production System Support Center (TSSC) after receiving an LSC TIG grant to create a regional hotline. What they discovered was far more than they expected, as did several other Florida legal aid providers who were observers. Learn about the origins of this project, the pro bono commitment Toyota made to FRLS, and the impact these business process analyses/improvement (BPA/BPI) processes had on FRLS as well as Legal Services of Greater Miami. You'll also hear about Florida's statewide Train-the-Trainer program on business process put on by Seyferth Shaw.

Speakers
avatar for Melanie Barker

Melanie Barker

Managing Attorney of the Advice Line and Intake, Florida Rural Legal Services
Melanie Barker is a graduate of the University of Florida Levin College of Law. She started working for Florida Rural Legal Services, Inc. in 2011 as a staff attorney. In the fall of 2015 she was made project manager of FRLS' TIG project where she worked with the Toyota Production... Read More →
AB

Amy Burns

Deputy Director, Florida Rural Legal Services
Amy Burns is the Deputy Director of Florida Rural Legal Services. She has been with FRLS since 2007. Amy obtained her JD from Widener University School of Law.
KL

Kristen Lentz

Managing Attorney, Disability Rights Florida
Kristen Lentz started her public interest career as an attorney in legal services. After more than a decade in legal services, Kristen was appointed as an Ad Hoc Member of the Florida Access to Justice Commission’s Subcommittee on Delivery of Legal Services. Kristen worked with... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami, Inc.
Ilenia Sanchez-Bryson works with staff at every level of Legal Services of Greater Miami and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve the way we serve the community and therefore focuses... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
St. Jerome 3rd Floor

10:30am

Texting Clients to Learn the Outcomes of Brief Legal Services
Legal services programs invest significant resources in delivering advice and brief services to clients, but seldom know whether the help provided solved the client’s problem. Cleveland Legal Aid (CLA) successfully implemented a pilot project to text clients who receive advice or brief service in order to learn the outcome of the help provided. The pilot collects outcome data related to housing conditions, eviction, foreclosure, simple divorces, criminal record sealing, and debt problems. CLA also collected feedback on community education and shared information about services via text. Session participants will discuss the successes and challenges of the project. Attendees will “test drive” the texting process by enrolling in a group via text then receiving and responding to questions.

Speakers
avatar for Colleen Cotter

Colleen Cotter

Executive Director, The Legal Aid Society of Cleveland
Colleen Cotter is the Executive Director of The Legal Aid Society of Cleveland, serving in that position since 2005. Cleveland Legal Aid provides civil legal assistance to 8,000 clients each year, focusing on safety and health, education and economic stability, shelter, and ensuring... Read More →
DJ

David Johnson

Grants Administrator/Data Analyst, The Legal Aid Society of Cleveland
David Johnson has served as the Grants Administrator and Data Analyst for the Legal Aid Society of Cleveland since October 2015. Before entering the legal services sphere, he worked for a research consulting firm and as the research director for a start-up foreign policy nonprofit... Read More →
SM

Sean McDonald

CEO, FrontlineSMS
Sean is the CEO of FrontlineSMS, the co-founder of Digital Public, and a Fellow at Duke's Center for Law and Technology.
avatar for Anne Sweeney

Anne Sweeney

Managing Attorney for Community Engagement, Legal Aid Society of Cleveland
Anne K. Sweeney is managing attorney for community engagement at the Legal Aid Society of Cleveland. Anne works with community groups, partner organizations, and staff on community lawyering, outreach and education, training, social work, and advocacy for vulnerable populations. She... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
Rex - 8th Floor

10:30am

Work Smarter, Not Harder: Integrating Online Forms into Advocate Workflows
From improved efficiency to being able to create and support new models of service delivery, legal aid programs realize great benefits in using online forms. Many legal non-profits aren’t taking full advantage of online forms. This session will explore how the use of online forms by legal aid programs can bolster existing services, bridge urban-rural justice gaps, and enable programs to take an enterprise approach to service delivery. Panelists will share examples of how and why online forms are making a difference in their programs, from simple to more complex strategies and what insights they have learned on how online forms allow them to innovate and collaborate better. We will share how online forms can be used by advocates in different work flows, including pro bono veterans, and legal aid staff projects.

Speakers
avatar for Marilyn Harp

Marilyn Harp

Executive Director, Kansas Legal Services, Inc.
Marilyn Harp is the Executive Director of Kansas Legal Services, a statewide provider of civil legal services to low income people. She graduated from the University of Kansas Law School in 1979 and has been with Kansas Legal Services since then. She has represented thousands of low... Read More →
avatar for Claudia Johnson

Claudia Johnson

Program Manager, LawHelp Interactive Pro Bono Net
Claudia C. Johnson has been an innovator for 22 years starting the lawyer of the day project in eviction court in San Francisco (2000s), the Language Access Project at CLS, Philadelphia (1999). At Bay Area Legal Aid in Oakland to design and created the Legal Advice Line. Claudia... Read More →
avatar for Lillian Moy

Lillian Moy

Executive Director, Legal Aid Society of Northeastern New York
Lillian M. Moy became the Executive Director of the Legal Aid Society of Northeastern New York, Inc. in 1995. She is a 1981 graduate of Boston University School of Law. She is a former member of the Board of the National Legal Aid & Defender Association and past Chair of NLADA's Civil... Read More →
avatar for Sandy Peterson

Sandy Peterson

Manager, Client Services, Veterans Consortium Pro Bono Program
Sandy Peterson has worked at the Veterans Consortium Pro Bono Program since 2009, and is currently Manager of the Client Services team. Sandy oversees her team with the processes of intake and tracking of client cases. She also works to ensure that potential and current clients know... Read More →


Wednesday January 10, 2018 10:30am - 11:45am
Conde/Frontenac 3rd Floor

12:00pm

Lunch with LSC President Jim Sandman
Speakers
avatar for Judy Perry Martinez

Judy Perry Martinez

Distinguished Fellow, Southeast Louisiana Legal Services
Judy Perry Martinez is a Distinguished Fellow at Southeast Lousiaia Legal Services. She is Of Counsel at Simon, Peragine, Smith & Redfearn and previously was with the firm from 1982 to 2003 as a partner, member of the governing committee, and commercial litigator. Judy joined... Read More →
avatar for Jim Sandman

Jim Sandman

President, Legal Services Corporation
Jim Sandman has been president of the Legal Services Corporation since 2011. Jim practiced with the law firm of Arnold & Porter LLP for 30 years and served as the firm's Managing Partner for a decade. From 2007 to 2011, he was General Counsel of the District of Columbia Public Schools... Read More →


Wednesday January 10, 2018 12:00pm - 1:30pm
Ile De France Ballroom

1:45pm

Beyond Flesch-Kincaid and Clicks: Rigorously Evaluating Your Content’s Impact
Creating and maintaining high-quality, self-help legal information content takes time. We measure and report on our content’s readability levels and usage, but are we doing enough to measure whether our content actually makes a difference? This session will discuss Harvard Law School’s Access to Justice Lab’s use of randomized control trials to determine whether print and digital legal self-help information materials are effective in reducing default rates in debt collection cases, assisting in guardianship service of process efforts, and other issues. We’ll then brainstorm how to incorporate the A2J Lab’s principles into your work.

Speakers
avatar for April Faith-Slaker

April Faith-Slaker

Associate Director of Research Innovations, Harvard Access to Justice Lab
April Faith-Slaker is the Associate Director of Research Innovations at the Harvard Access to Justice Lab. In this role, she conducts randomized control trial studies of various access to justice topics. Prior to working at the Lab, she served as Director of the Resource Center for... Read More →
avatar for Emily Good

Emily Good

Legal Projects Manager, Legal Services State Support
Emily Good is the Legal Projects Manager at Legal Services State Support. She is the administrator for the Minnesota Legal Advice Online website and oversaw the redesign and launch of that site in 2017. She is also an adjunct professor with the Immigration & Human Rights Clinic at... Read More →
avatar for Christopher Griffin

Christopher Griffin

Research Griffin, The Access to Justice Lab at Harvard Law School
Christopher L. Griffin. Jr. is the Research Director at the Access to Justice Lab at Harvard Law School. He earned his B.S. magna cum laude from Georgetown University, an MPhil in Economics at the University of Oxford, and his J.D. from Yale Law School, where he was an Editor for... Read More →
avatar for Maureen Jouhet

Maureen Jouhet

Content Director, Illinois Legal Aid Online
As Content Director at Illinois Legal Aid Online, Maureen helps lower the barriers to the law for lower-income Illinois residents. Maureen is energized by the possibilities of technology. A hard-core content strategy evangelist and creative professional, she understands the importance... Read More →


Wednesday January 10, 2018 1:45pm - 3:00pm
Orleans/Rosalie/St. Claude 3rd Floor

1:45pm

Incubating Innovation in the Aloha and Midnight Sun States: Updates on the Justice Portal Initiative
In 2017, LSC, in partnership with Microsoft and probono Net, announced Alaska and Hawaii as the pilot jurisdictions for an innovative program to increase access to justice,. This initiative is piloting the creation of statewide justice portals to help ensure that all people with civil legal needs can navigate their options and more easily access solutions available from legal aid, the courts, the private bar, and community partners. This session will highlight recent developments in this effort, including key findings from initial user immersion studies in Alaska and Hawaii drawing on Microsoft’s Inclusive Design methodology, how this project intersects with each state's Justice for All initiative, and developments in the project's cutting-edge technology strategies. Attendees will also learn about the challenges and opportunities the project collaborators have identified in bringing this ambitious vision to life.

Speakers
avatar for Kara Doles

Kara Doles

Technology Project Coordinator, Legal Aid Society of Hawaii
Kara Doles served as the 2016-2017 Project Coordinator for the development and roll-out of the Hawaii Legal Services Portal (“screening tool”), an online platform powered by Pro Bono Net designed to direct people with legal problems in Hawaii to helpful legal resources and referrals... Read More →
avatar for Carly Ichiki

Carly Ichiki

Sr. Project Manager, Microsoft
Carly Ichiki is a Sr. Program Manager at Microsoft. She drives corporate citizenship projects on behalf of the company, and has over 13 years of experience across Marketing, Sales, Field sales deployment, Operations, and Microsoft's global call centers worldwide. Carly is currently... Read More →
avatar for Liz Keith

Liz Keith

Program Director, Pro Bono Net
Liz is Program Director with Pro Bono Net, a national nonprofit dedicated to increasing access to justice through legal empowerment, volunteer mobilization and transformative collaborations. Liz joined Pro Bono Net in 2004, working first as a LawHelp Circuit Rider supporting web-based... Read More →
avatar for Stacey Marz

Stacey Marz

Director of Self-Help & Language Access Services, Alaska Court System
Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She oversees the Family Law Self-Help Center that provides remote facilitated self-help services statewide. She creates content and maintains the court’s self-help websites and plain language... Read More →
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel, Legal Services Corporation
Glenn Rawdon is program counsel for technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →


Wednesday January 10, 2018 1:45pm - 3:00pm
Conde/Frontenac 3rd Floor

1:45pm

IT Budgeting and Planning: Beyond the Basics
The LSC Technology Baselines provide basic guidelines regarding how organizations should develop and assess their technology budgets. Creating and maintaining a structured technology plan and budget allows legal services providers to efficiently support client services and internal operations. This workshop will explore a number of considerations that management teams and technologists should explore when developing their technology plan and budgets. This interactive session will take technology planning and budgeting beyond the basics and discuss how programs can incorporate a number of different approaches to help realize their technology plans. Panelists will encourage attendees to view their technology budget as a tool to validate and support their greater technology strategies and goals.

Speakers
avatar for John Greiner

John Greiner

Just-Tech, LLC, Founder & President
John Greiner is the founder of Just-Tech, LLC, a 2015 startup dedicated to fulfilling the technology needs of legal services providers. Just-Tech addresses the full complement of organizations' technology needs or supplements existing in-house IT. Prior to Just-Tech, Mr. Greiner was... Read More →
avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
Hanna Kaufman serves as Counsel for Innovation & Technology at the Lawyers Trust Fund of Illinois. In her role, she partners with legal aid organizations on projects that use new technologies and service delivery models to help serve more clients more efficiently and effectively... Read More →
avatar for Ed Marks

Ed Marks

Statewide Pro Bono Manager, Legal Aid Services of Oregon
Ed Marks is Executive Director of New Mexico Legal Aid. Ed has been involved in TIG projects and other national legal aid technology initiatives for nearly 20 years. Ed was previously Deputy Director for Advocacy at Legal Aid of Western Ohio in Toledo, where he also founded Legal... Read More →
avatar for Lea Remigio

Lea Remigio

Director of Operations, Florida Legal Services
Lea has been working in non profit technology for 17 years. A Kansas City native, she's spent the past 11 years working in the Florida legal aid delivery system and with organizations outside of Florida as a project manager for case management system implementations. She now wrangles... Read More →


Wednesday January 10, 2018 1:45pm - 3:00pm
Maurepas 3rd Floor

1:45pm

Mind Reading Makes for Bad Design: The Benefits of User-Centered Designs
Learn how to get users of technology to buy-in and invest themselves in new technology. Learn what the lawyers and advocates you are working with need and how you can meet that need. Minnesota, Massachusetts, and Florida have all completed different needs assessments and worked with probono.net to improve what is possible for the communities they serve. This session will explore how to assess and meet the changing needs of users and how to ensure that the process for deploying new technologies is inclusive, collaborative, and transparent. Participants will workshop effective ways to involve their essential stakeholders. As Dale Carnegie wrote, “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”

Speakers
avatar for Alison DeBelder

Alison DeBelder

FLAdvocate Community Engagement Manager, Florida Justice Technology Center
Alison DeBelder has a BA from Florida State University in Humanities, a law degree from Florida State University College of Law, and a Master of Science in Criminal Justice from the University of North Florida. Alison began her career and spent several years as a criminal defense... Read More →
avatar for Mike Grunenwald

Mike Grunenwald

Program Manager, Pro Bono Net
Mike joined Pro Bono Net in March 2015. Previously, Mike worked for several years at the D.C. Bar Pro Bono Program, where he served as the lead on a variety of technology initiatives, including management of the probono.net/dc and LawHelp.org/DC websites and development of interactive... Read More →
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Barbara Siegel

Director of Compliance and Technology, Volunteer Lawyers Project of the Boston Bar Association
Barbara Siegel is the Deputy Director of VLP, overseeing LSC compliance issues and VLPs case processing systems. Barbara managed a Technology Initiative Grant (TIG) to develop massprobono.org, a statewide pro bono website for Massachusetts. For the past two years she has been working... Read More →


Wednesday January 10, 2018 1:45pm - 3:00pm
Rex - 8th Floor

1:45pm

Using Technology to Enhance Strategic Representation: Where the RAM Meets the Road
While one thinks of technology in terms of intake, case management, document assembly, and communication, it is not as readily viewed as a means to enhance complex advocacy that results in significant benefits to a client community. This session will explore various ways legal services programs have utilized technology to, among other things, assess emerging needs and inform litigation, collect and present data as evidence, and evaluate the effectiveness of their advocacy efforts throughout their service area.

Speakers
NG

Nancy Glickman

Program Counsel, Legal Services Corporation
avatar for Alex Gulotta

Alex Gulotta

Principal, Komenge LLC
Alex Gulotta is the principal of Alex Gulotta Consulting. He has 24 years experience as the executive director of legal aid programs in Virginia and California. Over the last decade, he has performed access to justice consulting services in more than 20 states.
AW

Amy Williams

Deputy Director, Legal Services of Northern California
Amy Williams has devoted her career to serving low-income people in urban and rural northern California focusing particularly on expanding access to income maintenance programs and health care. Since graduating from UC Davis Law School in 2005, Amy has worked for Legal Services of... Read More →


Wednesday January 10, 2018 1:45pm - 3:00pm
St. Jerome 3rd Floor

1:45pm

Hands-On Business Process Improvement: Because a New Technology Can't Fix a Bad Process
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Note: This is a two-part session and limited to 25 people. If you add this to your schedule, you are committing to attending both sessions, from 1:45-3:00 and 3:30-4:45 pm.

In the Legal Services community, we are always looking for ways to improve our effectiveness and efficiency. Very often we turn to new technologies to accomplish this. However, we sometimes fail to look at the process we are utilizing and simply place a new technology over an overly burdensome or unnecessarily complicated system. The technology innovation can then fail or simply maintain the status quo because it did not address the root cause of the problem. Business Process Improvement (BPI) can be a useful exercise for programs to assess the efficiency of their current processes, determine what is not working, and then come up with solutions which may involve the use of new technology. In this workshop, we will guide the participants through a simulation of the Lean Six Sigma methodology for BPI. The goal of the workshop is to give participants an opportunity to use the Lean Six Sigma tools so that they can return to their programs prepared to explore ways BPI can help them address their own particular challenges. Limited to the first 25 people who sign up by adding this session to their schedule.

Speakers
KL

Kristen Lentz

Managing Attorney, Disability Rights Florida
Kristen Lentz started her public interest career as an attorney in legal services. After more than a decade in legal services, Kristen was appointed as an Ad Hoc Member of the Florida Access to Justice Commission’s Subcommittee on Delivery of Legal Services. Kristen worked with... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami, Inc.
Ilenia Sanchez-Bryson works with staff at every level of Legal Services of Greater Miami and across the legal services community to use technology to improve performance. Ilenia believes that technology is just a tool to improve the way we serve the community and therefore focuses... Read More →


Wednesday January 10, 2018 1:45pm - 4:45pm
Muses - 8th Floor

3:00pm

Networking Break
Wednesday January 10, 2018 3:00pm - 3:30pm
Ile De France Ballroom Foyer

3:30pm

Build Your Own API
When you’re asked about APIs, do you blink, and stumble through an answer to get yourself out of the conversation? Have you googled API several times, just to have the information slide out of your brain? Do you have a great grasp of APIs, but haven’t built your own? Application programming interfaces or APIs have become a vital tool in sharing and disseminating information between systems. Whether you are creating an intake record from a triage tool, updating pro bono listings in one platform from another, or gathering changing referral information throughout a state, API tools are the basic building blocks to quickly and securely share information between various platforms. Learn the very basics of APIs and what they do in this fun interactive session. You will build out a basic API tool, see it work in real time, and watch as records are updated with new information that travels from one system to another. Get inspired to mash up exiting data via API in your next (or current) project!

Speakers
avatar for Xander Karsten

Xander Karsten

Project Manager, LegalServer
Xander is an attorney turned project manager at LegalServer with nearly fifteen years working in and with the civil legal services community as a paralegal, intern, attorney, program/product manager and now as a project manager with LegalServer. He enjoys standup paddle boarding yoga... Read More →
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Nate Vogel

Community Legal Services of Philadelphia, Dir. Law & Technology
Nate Vogel is Director of Law and Technology at Community Legal Services (CLS) in Philadelphia. His work focuses on integrating data and technology into CLS's legal and policy advocacy. Before joining CLS, he served as a law clerk for the Honorable Judge Gerald Austin McHugh of the... Read More →


Wednesday January 10, 2018 3:30pm - 4:45pm
Conde/Frontenac 3rd Floor

3:30pm

Child Protection Connection: Using Technology to Transform Legal Outcomes for Children
There are many instances where a lack of funding precludes appointing an attorney from represeting a child in need of assistance. Attorneys from the private bar are a much need resource in this area. Five states are leveraging technology to improve outcomes for children and youth in cases involving child abuse, domestic violence, juvenile justice, immigration, and sex trafficking by mobilizing judges, attorneys, and others to build a “Child Protection Connection” to fill gaps in resources, tools, and training, and break down silos across systems. Using a system of integrated online tools – a one-stop “Online Center”– these states are connecting judges, attorneys, and others to resources, the latest research, their colleagues, experts, mentors, pro bono opportunities and assistance, alerts on new developments, and training – 24/7.

Speakers
avatar for Barbara Elias-Perciful

Barbara Elias-Perciful

Director, Child Protection Connection & Texas Lawyers for Children
Barbara Elias-Perciful, Director of Texas Lawyers for Children and the Child Protection Connection™, is a past Chair of the Texas State Bar's Committee on Child Abuse and Neglect. Barbara received the ABA’s 2009 Child Advocacy Award for extensive service in the child abuse field... Read More →
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Stephanie White

Resource Attorney, Florida Dependency Law Center, Florida Justice Technology Center
Stephanie White is the Resource Attorney for Florida Dependency Law Center. As the Resource Attorney, she is responsible for ensuring that FDLC is current with laws, cases, and resources for attorneys who represent parties in child welfare cases. She additionally has her own practice... Read More →


Wednesday January 10, 2018 3:30pm - 4:45pm
St. Jerome 3rd Floor

3:30pm

Current Data Privacy and Security Issues and Responses
Based on a growing chorus of security concerns voiced by legal aid leaders, ad-hoc groups have started working in New York and nationally to identify current, high-priority security and privacy issues. Their goal is to collaboratively develop practical, free or low-cost approaches to addressing these issues by creating model policies, practices, trainings, testing strategies, and third-party tools. These groups are examining risks with respect to legal aid office networks and systems, use of common cloud-based systems and services, publishing web sites and resources, use of social media, working outside legal aid offices, and issues with respect to online activity by staff and volunteers. This presentation will update the national legal aid community on the status of this work and share a series of security recommendations and tips from IT Managers around the country.

Speakers
avatar for Molly French

Molly French

Tech Manager, Colorado Legal Services
I’ve been the Technology Manager for eight years and started at Colorado Legal Services as website coordinator fifteen years ago. I’m active in the CO Access to Justice community and currently a member of the Courts Committee of the Access to Justice Commission. I’ve recently... Read More →
avatar for John Greiner

John Greiner

Just-Tech, LLC, Founder & President
John Greiner is the founder of Just-Tech, LLC, a 2015 startup dedicated to fulfilling the technology needs of legal services providers. Just-Tech addresses the full complement of organizations' technology needs or supplements existing in-house IT. Prior to Just-Tech, Mr. Greiner was... Read More →
avatar for Josh Lazar

Josh Lazar

Senior Director of Information Technology, Community Legal Services of Mid-FL
Josh Lazar is the Senior Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to provide access to justice through high quality legal assistance to low-income persons. His career experiences span undergraduate collegiate education... Read More →
NL

Nancy Lundergan

IT Oversight Manager, Skadden, Arps,Slate,Meagher & Flom LLP


Wednesday January 10, 2018 3:30pm - 4:45pm
Maurepas 3rd Floor

3:30pm

Help Search Engines Find and Feature You: Using Structured Data on Your Website
Search engines are capable of more than just showing a list of relevant links. Google can harvest web content and present it as user-friendly knowledge panels, rich snippets, and info cards. For this, search engines rely on structured data – a hidden layer of machine-readable information on web pages. Schema.org is a non-profit initiative working in collaboration with Google, Microsoft, Yahoo, and others to build structured data schemas for different domains such as medicine, government, etc. We believe legal services websites should adopt Schema.org and also propose new schemas we need to describe legal services content to search engines. This could make it easier for users to use search engines to understand their legal options, find suitable service providers, and get the legal assistance they need.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Senior Executive Advisor, Tyler Technologies
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →
avatar for Margaret Hagan

Margaret Hagan

Director, Stanford Legal Design Lab
Margaret Hagan directs the Legal Design Lab (http://legaltechdesign.com), an R&D lab for more accessible, intuitive, and engaging legal services at Stanford Law School’s Center on the Legal Profession. She is a lecturer at the Stanford Institute of Design (the d.school), and a lawyer... Read More →


Wednesday January 10, 2018 3:30pm - 4:45pm
Orleans/Rosalie/St. Claude 3rd Floor

3:30pm

How Non-Profits and For-Profits Can Combine Forces to Build Better Products
Non-profit legal aid organizations hold a wealth of knowledge about substantive areas of law as well as the clients they serve. However, they may not be sophisticated about building technology and scaling successful technology products. What is the best approach for a legal aid organization to develop and launch a new technology for the broader legal services marketplace. Should it be done in-house or with an outside partner? When should a non-profit consider partnering with a development firm to build a new technology or customize an existing technology? What are some ways to structure that relationship to maximize scale and impact? This presentation will address these questions and more, using a case study of a product currently underway via a partnership between Lawyers Trust Fund of Illinois and CuroLegal.

Speakers
avatar for Nicole Bradick

Nicole Bradick

CEO, Theory and Principle
Nicole Bradick is the Founder and Chief Executive Officer at Theory and Principle, a legal technology product design and development firm. Nicole and her team work with global law firms, foundations, and legal technology companies to build innovative digital products related to law... Read More →
avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
Hanna Kaufman serves as Counsel for Innovation & Technology at the Lawyers Trust Fund of Illinois. In her role, she partners with legal aid organizations on projects that use new technologies and service delivery models to help serve more clients more efficiently and effectively... Read More →


Wednesday January 10, 2018 3:30pm - 4:45pm
Rex - 8th Floor

5:00pm

Affinity Group: Big Data in Civil Justice
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Maurepas 3rd Floor

5:00pm

Affinity Group: Due Process and Ethics in AI
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Shangri-La - 8th Floor

5:00pm

Affinity Group: Executive Directors and CIOs
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Babylon - 8th Floor

5:00pm

Affinity Group: Florida Tech (Florida attendees only)
This session is co-hosted by the Florida Bar Foundation and the Florida Justice Technology Center for conference attendees from Florida.  
Attendees will connect with colleagues, learn about tech projects in Florida, and collaborate with key stakeholders that support technology initiatives in Florida--including James Sandman and Carlos Manjarrez from LSC, Jennifer Wimberly and the team at the Florida Bar Foundation, and Joyce Raby and Joseph Schieffer from the Florida Justice Technology Center.  
Beverages will be provided, and two lucky winners will go home with tech prizes! 

Speakers
avatar for Carlos Manjarrez

Carlos Manjarrez

Director, Office of Data Governance and Analysis, Legal Services Corporation
Carlos Manjarrez has over 20 years of social, economic and cultural policy research experience. At the Legal Services Corporation, he manages a team of six analysts in the Office of Data Governance and Analysis (ODGA), which is charged with gathering and analyzing data to monitor... Read More →
avatar for Joyce Raby

Joyce Raby

Executive Director, Florida Justice Technology Center
Joyce is the Executive Director of the Florida Justice Technology Center (FJTC), a statewide technology organization she helped create with the access to justice community of Florida. FJTC partners with legal aid organizations, the courts, the clerk’s offices, the private bar, law... Read More →
avatar for Jim Sandman

Jim Sandman

President, Legal Services Corporation
Jim Sandman has been President of the Legal Services Corporation since 2011. LSC is the largest funder of civil legal aid programs in the United States, supporting 133 programs with more than 840 offices serving every state and territory. He practiced law with the international, Washington-based... Read More →
avatar for Joseph Schieffer

Joseph Schieffer

Project Manager, Florida Justice Technology Center
Joseph is a management consultant and certified Project Management Professional (PMP). He is an innovator in leading information technology projects, and has attained the Certified Scrummaster designation. He holds a M.S. in Business Administration from the University of Florida... Read More →
avatar for Jennifer Wimberly

Jennifer Wimberly

Grants Director, The Florida Bar Foundation
Jenn Wimberly, Director of Grants, The Florida Bar Foundation, oversees the Florida Bar Foundation’s grantmaking policies, procedures, and activities. She works with Florida’s 28 General Support and other grantees and makes decisions related to grant applications, funding decisions... Read More →


Wednesday January 10, 2018 5:00pm - 6:00pm
St. Jerome 3rd Floor

5:00pm

Affinity Group: Information Security
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Endymion - 8th Floor

5:00pm

Affinity Group: Intake and Triage
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Orleans/Rosalie/St. Claude 3rd Floor

5:00pm

Affinity Group: Pro Bono Innovations
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Muses - 8th Floor

5:00pm

Affinity Group: Project Management
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Rex - 8th Floor

5:00pm

Affinity Group: Rural Programs
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Orpheus - 8th Floor

5:00pm

Affinity Group: Statewide Legal Portals
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Wednesday January 10, 2018 5:00pm - 6:00pm
Conde/Frontenac 3rd Floor

7:00pm

Conference Reception
Join us for a reception at the Riverview Room located on the fourth level of the Jackson Brewery Millhouse in the heart of the French Quarter. The open spaces and outdoor terraces present a panoramic view of the Mississippi River, the French Quarter and the Central Business District. The floor-to-ceiling windows provide a breathtaking river view.This is a great opportunity to network with your colleagues and enjoy the views. The Riverview Room is located at 600 Decatur Street, the Jax Brewery Shopping Center, on the 4th Level.

Wednesday January 10, 2018 7:00pm - 9:00pm
The Riverview Room 600 Decatur St, New Orleans, LA 70130
 
Thursday, January 11
 

7:30am

ATJ Technology Fellowships: Host Organizations Meeting
Information session for the LSC TIG award recipient organizations that will be hosting an Access to Justice Technology Fellow in the summer of 2018. Please come by to meet with the ATJ Tech Fellow program director and to hear updates about the program and the recruiting process for the 2018 Fellows. Anyone who hosted an ATJ Tech Fellow in 2017 is also welcome to come talk about your experience and offer any tips.

Speakers
avatar for Miguel Willis

Miguel Willis

Director, Access to Justice Tech Fellows, Law School Admissions Council
Miguel Willis currently serves as the inagural LSAC Presidential Innovation Fellow. Where he oversees Access to Justice Tech Fellows Program, which he founded while obtaining his JD from Seattle University School of Law. The Fellows Program pairs law students with legal services organizations... Read More →


Thursday January 11, 2018 7:30am - 8:15am
St. Jerome 3rd Floor

7:30am

Self-Represented Litigation Network Meeting (all are welcome)
Open to anyone who would like to learn about developments and new initiatives of the SRLN, this session will facilitate connections between participants and the SRLN with a focus on how to meet the pro se challenge through technology and collaboration. The SRLN conducts projects across a wide area of interest that impact self-represented litigants, such as judicial education, court services and system design, technology, and unbundled services delivery. 

Thursday January 11, 2018 7:30am - 8:15am
Maurepas 3rd Floor

7:30am

8:30am

Averting the Law's Robopocalypse: How to Shape the Future of Law
Human decision making is flawed. The promise of machines making data-driven decisions might seem like a welcome innovation. However, such systems are themselves subject to bias. Created by people and trained on historical data, algorithms can bake in existing prejudices behind a gloss of mathematics. You can prevent the Law’s Robopocalypse by helping to shape our digital future. Lawyers must echo the words of Justice Warren and insist on an answer to the question “is it fair?” while learning to partner with technology to augment, not replace, the practice of lawyering. To do this, they will need an understanding of the justice system informed by randomized control trials and rigorous evaluation, and powerful open source tools that work to address market failures in legal tech. Such a future, however, depends in large part on access to accurate, standardized court data and an understanding of its importance. In this session, participants will learn specific steps to help create such a future while gaining an introductory understanding of algorithmic bias, data standards, open source software, and randomized control trials.

Speakers
DC

David Colarusso

Director Legal Innovation and Technology Lab, Suffolk University Law School
David Colarusso is the Director of Suffolk University Law School's Legal Innovation and Technology Lab. An attorney and educator by training, he has worked as a public defender, data scientist, software engineer, and high school physics teacher. He is the author of a programming language... Read More →
avatar for Sarah Glassmeyer

Sarah Glassmeyer

Project Specialist Manager, American Bar Association
Sarah Glassmeyer is a lawyer, technologist and librarian working at the intersection of law, technology and access to justice. She is a firm believer in all things Open.
avatar for Erika J Rickard

Erika J Rickard

Associate Director of Field Research, Access to Justice Lab, Harvard Law School
Erika is a researcher at Harvard's Access to Justice Lab, connecting the practice of law and court administration to other disciplines through rigorous evaluation. Let's chat about strengthening researcher-practitioner partnerships, plain language and useful tools for people without... Read More →


Thursday January 11, 2018 8:30am - 9:45am
Muses - 8th Floor

8:30am

Cloud Solutions: Azure and Amazon Web Solutions for Non-Profits
Microsoft offers the Azure for Nonprofits program that provides $5,000 in annual credits to qualifying non-profits. Additionally, $2000 in annual credits for Amazon Web Services is available through Tech Soup after paying a small administration fee of $175. These donations allow organizations to adopt and implement cloud solutions for minimal-to-no additional cost. Depending on the services that you choose, these credits could cover the entire bill. In this presentation, panelists will detail on how they took advantage of the $5000 Azure credit to extend its on-premises infrastructure to the cloud and provide some real world scenarios on what workloads you could move to Azure for free. They will also share their experiences moving operational computing resources to the Amazon and Microsoft cloud. There will be a live demonstration of both Azure and AWS portals.

Speakers
avatar for Alexander Clark

Alexander Clark

IT Director, Legal Aid of Nebraska
Alex is Director Of Information Technology for Legal Aid of Nebraska. He has managed LAN's IT department since 2014 and directed their "move to the cloud", security and infrastructure modernization, and the transition from an outsourced IT department to in-house staff.Alex holds certifications... Read More →
avatar for Karthik Devarajan

Karthik Devarajan

Director of IT, Maryland Legal Aid
Karthik Devarajan is the Director of IT at Maryland Legal Aid and has been with the firm since 2012 in different capacities. He specializes in Cloud Computing, Server and Desktop Virtualization, Storage and Business Continuity-Disaster Recovery. Karthik is responsible for delivering... Read More →
avatar for William Guyton

William Guyton

Director of Information and Technology, Legal Aid Services of Oklahoma
I help evaluate, build and evolve great organizations using technology


Thursday January 11, 2018 8:30am - 9:45am
Maurepas 3rd Floor

8:30am

Just Clicking Around: Is That Website Making Any Difference?
What's in a pageview? a session? a click? What is the impact of a statewide legal website offering freely accessible information and online court forms? The results of website visits are difficult, even impossible, to identify. A growing percentage of services in the legal community are delivered via short-term interactions, like help desks, apps, chatbots, and statewide websites. How do we measure the impact these services have on the people who use them? This session will explore known outputs, unknown outcomes, and how to piece together a profile of anonymous website visitors. We will discuss how the tools for tracking and analyzing outputs and outcomes might be applied to limited engagements with legal website users. Data scientists will discuss how identifying data relationships can help improve legal services, how predictive modeling works, why survey design is important, and answer participants’ questions about where to begin.

Speakers
KK

Kelly Kreft

Senior Applied Data Scientist, Civis
Kelly is a Senior Applied Data Scientist and founding member of Civis Analytics. At Civis, Kelly works with organizations to identify areas where data can drive successful outcomes and to empower them with the data science solutions that will get them there. Prior to working at Civis... Read More →
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →


Thursday January 11, 2018 8:30am - 9:45am
Orleans/Rosalie/St. Claude 3rd Floor

8:30am

New Approaches to Pro Bono
This presentation will discuss two pro bono portal projects that are trying to change the way pro bono is viewed and how they have changed the way that pro bono is administered. It will showcase and explain the inclusive thought process used to create the new PBOW (Pro Bono Opportunities Website) in Idaho. The session will also demonstrate Virginia’s new JusticeServer 2.0 platform (built in Salesforce) and a pro bono portal that will enable attorneys to view and manage their cases from any legal aid program in one place. Panelists will discuss how the use of technology has impacted pro bono culture in their state and how their organizations’ approach to pro bono has changed.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Senior Executive Advisor, Tyler Technologies
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →
SD

Stephen Dickinson

Executive Director, Central Virginia Legal Aid Soceity
avatar for Simone Perry

Simone Perry

Nonprofit Advisor At-Large, TechBridge Inc.
As the At-Large Nonprofit Advisor for TechBridge Inc., Simone Perry works directly with nonprofit executives and program managers to help resolve organizational gaps and maximize future impact. TechBridge is a nonprofit whose sole mission is serving nonprofits on the frontline of... Read More →
MZ

Mary Zimmerman

Director of Finance and Administration, Idaho Legal Aid Services
Mary Zimmerman has been with Idaho Legal Aid Services for the past 27 years. ILAS is a statewide organization and has been the only poverty law agency in Idaho for over forty years. As the Director of Finance and Administration she is responsible for all accounting, budgeting and... Read More →


Thursday January 11, 2018 8:30am - 9:45am
St. Jerome 3rd Floor

8:30am

Planning the Rollout of Your Project: Smart Communications for Maximum Impact
Your technology project will improve lives by increasing access to civil justice; but to reach full potential you need the right people - at the right point in the process - to know about it. Passion and energy will take you far; but a smart, strategic communications strategy will take you further, faster. Come learn a straightforward approach to communications – including media coverage – that you can use to ensure all your projects get the visibility they need for maximum impact.

Speakers
avatar for Elizabeth Arledge

Elizabeth Arledge

Deputy Director, Voices for Civil Justice
Elizabeth is deputy director of Voices for Civil Justice. She has worked in nonprofit communications, fundraising, training, and program development for... a lot of years. Since 2000 her focus has been helping civil legal aid organizations grow their communications capacity. Before... Read More →
CR

Carl Rauscher

Dir., Communications and Media Relations, Legal Services Corporation
Carl Rauscher had a long career in print and broadcast journalism before becoming the Legal Services Corporation’s Director of Communications and Media Relations six years ago. He was political editor and Washington bureau managing editor for Cox Newspapers; Washington editor for... Read More →


Thursday January 11, 2018 8:30am - 9:45am
Conde/Frontenac 3rd Floor

8:30am

What’s New in Triage? Updates from Projects in FL, ME, MI and AU
The concept of triage for people seeking legal assistance - directing people to only the most appropriate and available resources for them along the continuum of all possible levels of service - is not new. However, there have been some interesting and different ways these triage systems have been designed and built in the last few years. Come and hear more about Florida’s pilot project that was fully integrated with the legal aid and the courts; what updates and changes Maine made to their project after two years; Michigan’s newly launched system that integrates with legal aid and state bar resources; and Australia's Justice Connect project. You’ll leave with fresh ideas about triage, lessons learned through the building and evaluation processes of the presenters, and possibly with plans for implementing or modifying a triage project in your own jurisdiction.

Speakers
avatar for Kate Fazio

Kate Fazio

Manager of Digital Innovation Strategies, Justice Connect
avatar for Jack Haycock

Jack Haycock

Client Focused Technology Innovator, Pine Tree Legal Assistance
Jack received their Juris Doctor from Northeastern University School of Law in 2016. At PTLA, Jack drafts and publishes plain language client education content of all types, administers PTLA's three Drupal websites, leads client-facing technology projects, heads social media efforts... Read More →
avatar for Joyce Raby

Joyce Raby

Executive Director, Florida Justice Technology Center
Joyce is the Executive Director of the Florida Justice Technology Center (FJTC), a statewide technology organization she helped create with the access to justice community of Florida. FJTC partners with legal aid organizations, the courts, the clerk’s offices, the private bar, law... Read More →
avatar for Angela  Tripp

Angela Tripp

Director, Michigan Poverty Law Program & Michigan Legal Help Program
Angela Tripp has been the Director of the Michigan Legal Help Program since 2011 and Co-Managing Attorney of the Michigan Poverty Law Program since 2010. She transitioned into these roles after working with Legal Services of South Central Michigan starting in 2005, first as a staff... Read More →


Thursday January 11, 2018 8:30am - 9:45am
Rex - 8th Floor

9:45am

Break
Thursday January 11, 2018 9:45am - 10:00am
Ile De France Ballroom Foyer

10:00am

Access for Whom? What Does it Mean for a Website or Tool to be Accessible?
Accessibility is at the heart of our work in legal aid technology. We want our websites, forms, and interactive tools to be accessible to users. But what does that mean? Accessibility is more than a set of website design standards - it is multifaceted and intersectional. This panel will explore accessibility at the intersections of design, language, interactivity, content, and cultural competency. Join this session to discuss the question of what it means to build an accessible website, content, or tool - and what we can all do to get there.

Speakers
avatar for Nicole Bradick

Nicole Bradick

CEO, Theory and Principle
Nicole Bradick is the Founder and Chief Executive Officer at Theory and Principle, a legal technology product design and development firm. Nicole and her team work with global law firms, foundations, and legal technology companies to build innovative digital products related to law... Read More →
avatar for Kate Geruntho Frank

Kate Geruntho Frank

Web and Publications Manager, CTLawHelp.org
Kate writes and edits educational materials for low-income self-represented parties in print and online at www.CTLawHelp.org. She has a bachelor's degree in journalism and has been building and managing high-traffic websites since the mid-1990s. Kate's articles, photos, and videos... Read More →
avatar for Jack Haycock

Jack Haycock

Client Focused Technology Innovator, Pine Tree Legal Assistance
Jack received their Juris Doctor from Northeastern University School of Law in 2016. At PTLA, Jack drafts and publishes plain language client education content of all types, administers PTLA's three Drupal websites, leads client-facing technology projects, heads social media efforts... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →


Thursday January 11, 2018 10:00am - 11:15am
St. Jerome 3rd Floor

10:00am

An Honest Appraisal: Taking Stock of Your Tech
Technology plays a significant role in maintaining and increasing the effectiveness and efficiency of client services and internal operations. Outdated and non-enterprise grade technology infrastructure can be expensive to maintain, less reliable, and have a negative impact on data security, worker productivity, and client access. Due to limited staffing and resources, it can be very difficult to evaluate the technology needs of your organization and once they are evaluated, implementation can be overwhelming. This panel will address the value of an organization assessing their own technology and infrastructure, commonly referred to as a “technology assessment”, and the different ways they can be conducted to meet the specific needs of your organization. Panelists will discuss multiple assessment methodologies and strategies including the current Pro Bono Technology Assessment project that is underway in New York.

Speakers
avatar for Colleen Cotter

Colleen Cotter

Executive Director, The Legal Aid Society of Cleveland
Colleen Cotter is the Executive Director of The Legal Aid Society of Cleveland, serving in that position since 2005. Cleveland Legal Aid provides civil legal assistance to 8,000 clients each year, focusing on safety and health, education and economic stability, shelter, and ensuring... Read More →
avatar for Michael Donnelly

Michael Donnelly

Chief Information Officer, Simpson Thacher & Bartlett LLP
Michael Donnelly is the Chief Information Officer at Simpson Thacher & Bartlett LLP. Mike has been with the Firm since 2004 and establishes the Firm's global technology strategy, and also oversees information security, enterprise applications, program management office, information... Read More →
avatar for Christine Fecko

Christine Fecko

General Counsel, NY IOLA
avatar for Peter Lesser

Peter Lesser

Director of Global Technology, Skadden Arps
Peter Lesser is the Director of Global Technology at Skadden, Arps, Slate, Meagher & Flom LLP, where he has worked since 2006. He is responsible for the Firm's technology strategy, planning and implementation and oversees applications and user support, business systems, infrastructure... Read More →
JM

Jon Miller

Director of Technology, Legal Assistance of Western New York
Jon Miller is the Regional Technology Coordinator for Legal Assistance of Western New York. He began working as an IT Specialist for LawNY in June of 2015 where he supported the organization’s IT systems and training efforts. In December of 2016, he was promoted to his current role... Read More →


Thursday January 11, 2018 10:00am - 11:15am
Maurepas 3rd Floor

10:00am

Hotlines: The Next Generation
Until now, there has not been a tremendous amount of change in legal aid hotlines. The addition of technologies like automated call distribution, VOIP telephony, and virtual call centers have allowed legal services hotlines to take a giant leap forward. With the emergence of expert systems, the development of sophisticated triage systems, the prevalence of VOIP telephony, as well as speech recognition and other forms of artificial intelligence, there are exciting new options for this service delivery method. While some legal services providers are leveraging these new technologies, others are considering how to get started. This session seeks to explore the next generation of legal hotlines. Panelists will discuss current and planned projects that take hotline service delivery to the next level. Topics will include CMS and telephony integration, expert systems, and a dialogue about how artificial intelligence may play a role in tomorrow's legal service hotlines.

Speakers
KC

Karla Chrobak

Supervisory Attorney, CARPLS
Karla Chrobak is a supervising attorney at CARPLS (Coordinated Advice and Referral Program for Legal Services), which provides advice, referrals and brief services, through a phone hotline and various court-based help desks, to low and moderate income residents of Chicago and suburban... Read More →
avatar for Laurel Heer-Dale

Laurel Heer-Dale

Director of Client and Communinity Engagement Services, Legal Aid of Nebraska
Laurel Heer Dale, Director of Client and Community Engagement Services, began her career with Legal Aid of Nebraska in 2002 as a staff attorney. She later became a Supervising Attorney on the AccessLine, Legal Aid's centralized intake unit. In 2011, Laurel became the Director of Access... Read More →
RH

Ronké Hughes

Deputy Director, Office of Program Performance, Legal Services Corporation
Ronké Hughes is a Deputy Director in the Legal Services Corporation's Office of Program Performance. She joined LSC in August 2014 and served as a Program Counsel until 2019. She received her B.A. from The University of North Carolina at Chapel Hill, her J.D. from The George Washington... Read More →
JK

Joan Kleinberg

Director of Strategic Initiatives, Northwest Justice Project
Joan Kleinberg is a member of the management team of the Northwest Justice Project where she works on projects that support the strategic objectives of the organization including outcomes measurement, use of data, intake system flow, case management system development and private... Read More →


Thursday January 11, 2018 10:00am - 11:15am
Orleans/Rosalie/St. Claude 3rd Floor

10:00am

Pro Bono For Millennials: A Tech Approach to Recruiting Champions
Attorneys kept asking, “Why isn’t there one place we can view all available pro bono cases?” In 2017, The Florida Bar Foundation developed, piloted, and launched Florida Pro Bono Matters (FPBM), a user-friendly, online tool that allows volunteers to search for available cases. Panelists will discuss the steps to the tech program’s successful launch including: the involvement of influential Pro Bono Ambassadors; the effective pre- and post-launch FPBM marketing campaign; and the best-practices “quick pitch” approach to individual case promotion. This session will help programs looking to launch a new pro bono innovation, which requires the commitment of champions, the ability to craft a compelling message, and a bit of salesmanship.

Speakers
avatar for Ericka Garcia

Ericka Garcia

Director of Pro Bono Partnerships, The Florida Bar Foundation
Ericka serves as the first-ever director of pro bono partnerships at The Florida Bar Foundation. Her duties include supporting local and statewide efforts to expand pro bono partnerships with bar associations, law firms, courts, law schools, legal aid organizations and pro bono programs... Read More →
avatar for Eli Mattern

Eli Mattern

CEO & General Counsel, SavvySuit
Eli Mattern is the co-founder of SavvySuit, a legal technology startup creating a cloud-based practice management tool for lawyers. Eli co-founded SavvySuit in response to her frustration to existing antiquated case management software systems. She began her legal career at the Brevard... Read More →
avatar for Whitney Marie Untiedt

Whitney Marie Untiedt

Partner/Director of Pro Bono Initiatives, Akerman LLP
Whitney Untiedt is Akerman’s Director of Pro Bono Initiatives, a signature program designed to cultivate pro bono opportunities that leverage the considerable skills of Akerman lawyers to meet the legal needs of our communities. A public interest lawyer and former public defender... Read More →


Thursday January 11, 2018 10:00am - 11:15am
Muses - 8th Floor

10:00am

Supercharge Your Guided Interviews with Artificial Intelligence, Chat, Text Messaging, and More
Docassemble is an advanced guided interview system developed by and for legal services. It is a free and open-source competitor with Neota Logic and HotDocs. Its features include: a mobile-friendly web interface with a configurable look-and-feel; a text messaging interface; live chat with screen sharing and remote control; image uploads; optical character recognition; machine learning for natural language processing (chat bots), predictive analytics, and document identification; document assembly using Word or PDF templates; touchscreen signature gathering; e-mail and text message reminders; user accounts with or without passwords; and multi-user interviews for mediation or legal advice applications. For interview authors, Docassemble offers an interview authoring "wizard" for beginners and a web-based authoring environment, integrated with Google Drive and GitHub, for testing and publishing interviews. At this session, the developer of Docassemble will provide an introduction to the software's capabilities and demonstrate how to get started writing interviews using the system. Advocates from other legal services programs will describe projects they have undertaken using Docassemble.

Speakers
avatar for Rina Padua

Rina Padua

Harvard STRIDE Fellow, Greater Boston Legal Services
Rina Padua is a Harvard STRIDE Fellow based at Greater Boston Legal Services developing tools that would assist self-represented litigants, advocates, and underserved communities at large. Her long-term commitment to access to justice began with her involvement at Harvard Legal Aid... Read More →
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for LSC compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the... Read More →
NV

Nate Vogel

Community Legal Services of Philadelphia, Dir. Law & Technology
Nate Vogel is Director of Law and Technology at Community Legal Services (CLS) in Philadelphia. His work focuses on integrating data and technology into CLS's legal and policy advocacy. Before joining CLS, he served as a law clerk for the Honorable Judge Gerald Austin McHugh of the... Read More →


Thursday January 11, 2018 10:00am - 11:15am
Rex - 8th Floor

10:00am

Using Data to Manage Expectations
This session will explore ways that data in your case management system can be used to set goals and forecast accomplishments in the future based upon past metrics. This session will share examples of how data metrics, such as cases by problem area, hours per case, case closures, average cost per case, etc. can be used to help management set caseload expectations, measure outcomes, and complete grant objectives and effectively serve clients, etc. We will also explore tools that can be used to visualize data effectively.

Speakers
avatar for IV Ashton

IV Ashton

President & Founder, LegalServer/Houston.ai
IV Ashton has spent his 20-year legal career leveraging technology to increase access to justice for vulnerable populations throughout the World. Mr. Ashton began his legal career working internationally, applying technology to promote the rule of law. Mr. Ashton oversaw the development... Read More →
CH

Craig Harrison

Chief Information Officer, Utah Legal Services
Craige Harrison has worked at Utah Legal Services since 1993 in many capacities. He is currently working as Chief Information Officer. His primary responsibilities include a wide variety of strategic technology issues such as governance and policy, resource allocation, information... Read More →
avatar for Greg Landry

Greg Landry

Executive Director, Acadiana Legal Service Corporation
Greg began his career with Acadiana Legal Service Corporation as a paralegal. He left to attend law school, and after graduating, spent one year as a judicial clerk in Louisiana’s trial level state courts before returning to Acadiana Legal as a staff attorney, then manager of a... Read More →
avatar for Ed Marks

Ed Marks

Statewide Pro Bono Manager, Legal Aid Services of Oregon
Ed Marks is Executive Director of New Mexico Legal Aid. Ed has been involved in TIG projects and other national legal aid technology initiatives for nearly 20 years. Ed was previously Deputy Director for Advocacy at Legal Aid of Western Ohio in Toledo, where he also founded Legal... Read More →
avatar for Steven McGarrity

Steven McGarrity

Executive Director, Community Legal Aid Services, Inc.
Steven McGarrity is the Executive Director of Community Legal Aid Services, Inc. in Akron, Ohio. He began his career with Legal Aid following his graduation from Case Western Reserve University School of Law in 1996. He has served in a wide variety of positions at Legal Aid including... Read More →


Thursday January 11, 2018 10:00am - 11:15am
Conde/Frontenac 3rd Floor

11:30am

Rapid Fire Tech Talks
If you had six minutes to share an idea, best practice, or show off a technology project, what would you talk about? What if you only got 20 slides and they rotated automatically after 20 seconds? Around the world geeks have been putting together events like this to share their ideas. This plenary will feature a series of short presentations highlighting innovative technology projects and ideas. It will be fast paced and informative!

Speakers
U

/u/zanctmao

Attorney, Reddit Legal Advice ( r/legaladvice)
GB

Greg Bloom

Founder, Open Referral
DC

David Colarusso

Director Legal Innovation and Technology Lab, Suffolk University Law School
David Colarusso is the Director of Suffolk University Law School's Legal Innovation and Technology Lab. An attorney and educator by training, he has worked as a public defender, data scientist, software engineer, and high school physics teacher. He is the author of a programming language... Read More →
avatar for Josh Lazar

Josh Lazar

Senior Director of Information Technology, Community Legal Services of Mid-FL
Josh Lazar is the Senior Director of Information Technology at Community Legal Services of Mid-Florida, a nonprofit law firm striving to provide access to justice through high quality legal assistance to low-income persons. His career experiences span undergraduate collegiate education... Read More →
KP

Keith Porcaro

Fellow, Berkman Klein Center for Internet and Society at Harvard University
avatar for Abigail Selter

Abigail Selter

Director of Operations, Mental Health Legal Advisors Committee


Thursday January 11, 2018 11:30am - 12:30pm
Ile De France Ballroom

12:30pm

Lunch
Thursday January 11, 2018 12:30pm - 1:30pm
Ile De France Ballroom

1:45pm

A Sampler Platter of Online Self-Help Innovations
Representatives from three California courts will discuss new projects being developed utilizing funds from the Court Innovations Grant Program. The Butte County Superior Court will share information about how their self-help centers are expanding their remotely delivered video-conferenced workshops to 13 counties in California. They will also discuss broadband expansion issues and the creation of self-help computer labs in those remote counties. The San Diego Superior Court will demonstrate their Family Law Online Workshop (FLOW) appointment system, which allows litigants to register online for an in-person workshop or a video chat appointment, download forms and worksheets, and register for a new service “Message Board” where litigants can receive information and alerts specific to their case, with links to other valuable resources. Lastly, the Orange County Superior Court will highligt its “Remote Services for Urban Courts” – a Self-Help Portal that can triage and guide litigants through the lifecycle of a case. Finally, they will talk about the use of texting as an early intervention case management tool for Self-Represented Litigants in Family Law Cases.

Speakers
avatar for Leah Boucek

Leah Boucek

Family Law Facilitator, San Diego Superior Court
avatar for Maria Livingston

Maria Livingston

Self-Help Services Manager, Orange County Superior Court
Talk to me about using technology to improve self-help services and to collect important data about your customers.
MS

Melanie Snider

SHARP Managing Attorney, Butte County Superior Court
Melanie is the Managing Attorney for Lake, Tehama, Glenn and Butte Counties' Self-Help Centers (SHARP) and the Family Law Facilitator for Lake and Butte Counties since 2011. Prior to that, she was in private practice in Sacramento, CA with a focus on family and dependency law. Melanie... Read More →


Thursday January 11, 2018 1:45pm - 3:00pm
Rex - 8th Floor

1:45pm

Building a Mobile-first Website: Challenges and Rewards
For most statewide websites, a very high percentage of visitors come from mobile devices. It is increasingly important to make and keep statewide websites functional and accessible to mobile-dependent users, regardless of which device, internet connection, or data plan they possess. In late 2016, Statewide Legal Services of CT received a TIG to redesign its website using a mobile-first approach that incorporated the findings and recommendations from LSC’s Statewide Website Assessment Project. This workshop will explore the rewards and challenges of rebuilding a statewide website that provides a robust library of self-help resources to mobile users while providing users with a high-quality experience across the site. Connecticut staff rebuilt CTLawHelp.org and its Triage and Online Classes to be mobile-first. They also made a Drupal template – freely available to others interested in replicating all or parts of the project.

Speakers
avatar for David Bonebrake

David Bonebrake

Program Counsel for Technology, Legal Services Corporation
David Bonebrake is a Program Counsel at Legal Services Corporation and is responsible for helping manage LSCs Technology Initiative Grants (TIG) Program. TIG funds innovative technology projects that improve quality and access to legal services across the country. David also works... Read More →
avatar for Kathy Daniels

Kathy Daniels

IT Admin, Statewide Legal Services of CT
Kathy Daniels has been with the legal aid programs in Connecticut since 1989 and is part of a three-person team taking care of the statewide wide area network and the approximately 250 staff and volunteers. Prior to that she worked in public radio in Kodiak, Alaska.
avatar for Kate Geruntho Frank

Kate Geruntho Frank

Web and Publications Manager, CTLawHelp.org
Kate writes and edits educational materials for low-income self-represented parties in print and online at www.CTLawHelp.org. She has a bachelor's degree in journalism and has been building and managing high-traffic websites since the mid-1990s. Kate's articles, photos, and videos... Read More →
SF

Scott Friday

Owner, Scott Friday Designs
Scott Friday Designs currently specializes in web and Drupal development services for the legal aid community.


Thursday January 11, 2018 1:45pm - 3:00pm
St. Jerome 3rd Floor

1:45pm

Connecting the Legal Ecosystem: Efficiencies Across Technology Platforms and Between Organizations
As LSC's 2017 Justice Gap report makes clear, innovative approaches that connect seekers of legal help to appropriate legal solutions are needed. With limited resources available to legal aid providers, efficiently connecting would-be clients to alternatives—from self-help solutions and information (ILAO), to brief advice (CARPLS), to private attorneys operating affordable firms and offering unbundled services (JEP)—holds great potential to help fill in the Justice Gap. In Chicago, legal services organizations are using technology platforms (LegalServer, SalesForce, Community.Lawyer) for internal efficiency and are developing cross-platform connections and data sharing methods. Technology sharing a common language can make referrals across the legal service delivery ecosystem more efficient and effective, connecting people with problems to appropriate solutions. This session will explore what the legal services delivery ecosystem looks like in Chicago and the challenges and opportunities of sharing data across that ecosystem.

Speakers
TC

Trevor Clarke

Director, JEP, Chicago Bar Foundation
Trevor Clarke is the Director of the Justice Entrepreneurs Project (JEP) of the Chicago Bar Foundation, a groundbreaking incubator for newer lawyers to start their own socially conscious law firms. The goal is to expand legal services to low and moderate income people by developing... Read More →
avatar for Scott Kelly

Scott Kelly

President, Community.lawyer
Scott Kelly is the president of Community.lawyer, PBC. Founded out of the nonprofit Robin Hood Foundation's Blue Ridge Labs, Community.lawyer is a public benefit company that builds technology to help networks of lawyers meet the legal needs of their community. Partnered with over... Read More →
avatar for Teri Ross

Teri Ross

Interim Executive Director, Illinois Legal Aid Online
As Interim Executive Director at Illinois Legal Aid Online (ILAO), Teri leads a team of 16 people who are experts in content strategy, software development, document automation, community engagement, volunteer management, fundraising and finance. She fosters strategic partnerships... Read More →


Thursday January 11, 2018 1:45pm - 3:00pm
Orleans/Rosalie/St. Claude 3rd Floor

1:45pm

Open and Collaborative Methods of Legal Services Program Administration in the Age of Automation
Technology improvements have enabled the automation of more and more tasks in the legal services office, such as preparing reports for funders and conducting factual research in cases. But has efficiency reduced transparency? How can everyone in an organization be on the same page when the details of important processes are encoded in computer code or exist only in the brains of irreplaceable technical staff? Can managers assure quality without learning to code? This presentation will describe methods and tools that bridge the gap between non-techie managers and the computer systems that automate important tasks. For example, Behavior Driven Development (BDD) software allows managers and techies to collaboratively design and validate computerized processes such as Legal Server customizations. Another example is Reproducible Research (RR), a method of preparing reports in which the transformation of data from the original database into final results is fully specified in a single document. This allows the report to be re-run for a different time period at the touch of a button, in a transparent way.

Speakers
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for LSC compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the... Read More →
NV

Nate Vogel

Community Legal Services of Philadelphia, Dir. Law & Technology
Nate Vogel is Director of Law and Technology at Community Legal Services (CLS) in Philadelphia. His work focuses on integrating data and technology into CLS's legal and policy advocacy. Before joining CLS, he served as a law clerk for the Honorable Judge Gerald Austin McHugh of the... Read More →


Thursday January 11, 2018 1:45pm - 3:00pm
Muses - 8th Floor

1:45pm

Powerful Public Data Visualizations at Your Fingertips
Wouldn’t it be powerful if we could get out in front of emerging issues for our clients? Accessing, analyzing, and visualizing external data along with internal data, is essential in identifying emerging needs. The new Data USA tool (https://datausa.io/) makes accessing external data visualizations simple and fun! It combines data from the US Census and other publicly available sources and provides multiple types of interactive visualizations that can be easily downloaded or embedded. This session will include a live demonstration of the Data USA site. Attendees will also learn how to use Data USA’s API and other publicly available APIs and data sources to access raw data for more complex analyses. Finally, attendees will see examples of internal and external data combinations with powerful visualizations from both public defender and legal aid organizations.

Speakers
avatar for Ed Marks

Ed Marks

Statewide Pro Bono Manager, Legal Aid Services of Oregon
Ed Marks is Executive Director of New Mexico Legal Aid. Ed has been involved in TIG projects and other national legal aid technology initiatives for nearly 20 years. Ed was previously Deputy Director for Advocacy at Legal Aid of Western Ohio in Toledo, where he also founded Legal... Read More →
avatar for Rachel J. Perry

Rachel J. Perry

Founder & Principal, Strategic Data Analytics
Rachel J. Perry is Founder and Principal at Strategic Data Analytics, LLC. SDA is a data analysis consulting firm that helps organizations use data to celebrate successes, analyze client service effectiveness, increase organizational efficiency, impress funders and increase revenue... Read More →
avatar for Rebecca Widom

Rebecca Widom

Chief Data Scientist, The Bronx Defenders
As Chief Data Scientist, Rebecca equips advocates with new tools to manage and evaluate direct services and discover opportunities for systemic change. MIT’s program in Women’s Studies started Rebecca on a lifelong path of using data for social and economic justice. She has managed... Read More →


Thursday January 11, 2018 1:45pm - 3:00pm
Conde/Frontenac 3rd Floor

1:45pm

Smart Intake: A Tool to Bridge The Gap
Most people with a civil legal issue NEVER seek legal assistance, primarily because they don't know the problem they have is a legal one. So how do you get legal help to people who don't even know they need it? The answer: work through the community organizations clients already trust. Using the Smart Intake would allow social services case workers, shelter advocates, home health aides and others, to identify, during their initial intake process, whether their client may havelegal problemThe tool can then transfer pertinent case information to the legal aid organization.. See how the Smart Intake Tool iworks, ask questions, give feedback, and be part of its next iteration.

Speakers
avatar for IV Ashton

IV Ashton

President & Founder, LegalServer/Houston.ai
IV Ashton has spent his 20-year legal career leveraging technology to increase access to justice for vulnerable populations throughout the World. Mr. Ashton began his legal career working internationally, applying technology to promote the rule of law. Mr. Ashton oversaw the development... Read More →
CB

Connie Bookman

CEO, Pathways for Change
Connie received her undergraduate degree in Social Work from St. Leo University and a Master’s in Social Work from Florida State University. In 2005, Connie launched an 18 month court ordered addictions treatment program that facilitates 27 classes over 9 months followed by 9 months... Read More →
avatar for Margaret Hagan

Margaret Hagan

Director, Stanford Legal Design Lab
Margaret Hagan directs the Legal Design Lab (http://legaltechdesign.com), an R&D lab for more accessible, intuitive, and engaging legal services at Stanford Law School’s Center on the Legal Profession. She is a lecturer at the Stanford Institute of Design (the d.school), and a lawyer... Read More →
avatar for Leslie Powell-Boudreaux

Leslie Powell-Boudreaux

Executive Director, Legal Services of North Florida
Leslie's career with legal services began with Legal Services of Greater Miami, where she served as a Senior Attorney and Director of the HIV/AIDS Advocacy Project. Now with Legal Services of North Florida, she managed the Pensacola office for 11 years before transitioning to Executive... Read More →


Thursday January 11, 2018 1:45pm - 3:00pm
Maurepas 3rd Floor

3:00pm

Networking Break (Sponsored by Tyler Technologies)
Enjoy this networking break with popcorn, hot pretzels, trail mix, sodas, coffee and tea. Sponsored by Tyler Technologies.

Thursday January 11, 2018 3:00pm - 3:30pm
Ile De France Ballroom Foyer

3:30pm

User Testing LIVE
Learn by doing - practice user testing with some real-life user tests! In our UX lab, we will set up testing "stations" where teams of participants will complete user tests, either as a tester or as an observer. Learn what it is like to be a tester to make your testing more user-friendly and learn how to complete different types of user tests.

Speakers
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is ILAO's Software Product Director and has been with ILAO since 2004. She is the product owner for IllinoisLegalAid.org and leads our software engineering and user experience teams to ensure our technical products meet the needs of users and align with our strategic goals. Gwen... Read More →
avatar for Daniel Ediger

Daniel Ediger

Staff Attorney/Videographer, Northwest Justice Project
Daniel Ediger is an attorney at the Northwest Justice Project (NJP), Washington’s primary civil legal aid provider. He also makes educational videos about common civil legal issues for NJP’s YouTube Channel and its free, informational website: WashingtonLawHelp.
avatar for Andy Kemmer

Andy Kemmer

Law Clerk, Michigan Legal Help
Andy is a third year law student at Michigan State University College of Law, and began working with Michigan Legal Help as part of the Access to Justice Tech Fellowship in the summer of 2017. While at Michigan Legal Help he spent many days doing user testing to prepare for a new... Read More →
LM

LaDierdre McKinney

Law Clerk, Michigan Legal Help
LaDierdre McKinney is a third-year law student at Michigan State University College of Law. She is a law clerk at Michigan Legal Help and an innovation assistant for LegalRnD – The Center for Legal Services Innovation. She is also a former ATJ tech fellow. Ms. McKinney is very interested... Read More →
avatar for Angela  Tripp

Angela Tripp

Director, Michigan Poverty Law Program & Michigan Legal Help Program
Angela Tripp has been the Director of the Michigan Legal Help Program since 2011 and Co-Managing Attorney of the Michigan Poverty Law Program since 2010. She transitioned into these roles after working with Legal Services of South Central Michigan starting in 2005, first as a staff... Read More →


Thursday January 11, 2018 3:30pm - 4:45pm
Rex - 8th Floor

3:30pm

A2J Analytics: Using Data to Build Better Automated Forms
With frunding from a 2017 TIG grant, A2J Author added an exciting feature to all A2J Guided Interviews - ANALYTICS! A2J’s integration of Piwik, a customizable and open source tool, into the A2J Viewer provides insights into how people are using their interviews. With this tool on A2J’s servers, instead of Google’s, A2J protects user anonymity and ensures the highest security standards. Authors have a personalized dashboard on a2jauthor.org where they can view statistics. They can drill down and see interview specific information, such as the average time spent on a page, the number of times Learn More and pop ups were clicked, pages the user exited from, and the average time to complete an interview. This information will allow authors to build better automated forms by seeing where end users are spending more or less time than expected, where users are dropping out of interviews, and whether their “just-in-time” learning features are being used. In this session, we will demo the Analytics Dashboard, discuss implementation, and show authors how they can better optimize their forms.

Speakers
avatar for Jessica Frank

Jessica Frank

A2J Author Project Manager, CALI
Jessica Frank is the A2J Author Project Manager for the Center for Computer-Assisted Legal Instruction (CALI). She oversees the development team for A2J Author and provides community outreach, technical support, and training resources to the automated document development community... Read More →
avatar for John Mayer

John Mayer

Executive Director, CALI
Executive Director of CALI - law school consortium. Developers of A2J Author and hosts of A2J.org. Not a lawyer, 30 years working in tech, legal education and access to justice.


Thursday January 11, 2018 3:30pm - 4:45pm
Muses - 8th Floor

3:30pm

Legal Check-Up Applications: Helping Parties Find the Right Legal Path to Solve Their Problem
In Accessing Justice in the Contemporary USA: Findings from the Community Needs and Services Study, Professor Rebecca Sandefur discusses the scope and nature of justiciable issues that people confront. The research shows that people were most likely to address their problems themselves (46%), do nothing (16%), or get help from family or friends (16%). Only 15% of respondents sought formal help.The ABA Standing Committee on the Delivery Legal Services has developed model legal check-ups in the areas of family , consumer , employment , and housing law for two jurisdictions: Illinois and Maryland. Three tech platforms are being tested: http://www.neotalogic.com; http://www.curolegal.com and A2J from http://www.cali.org. This session will report on the results of these test discuss technology and best practice issues, and discuss how a Legal Checkup Application can help users identify their legal problems and find solutions. The session will also highlight the “Legal Risk Detector” developed by the Center for Elder Law & Justice, that allows medical personnel, social workers and other allied professionals to screen older adults for common legal issues.

Speakers
avatar for Lisa Colpoys

Lisa Colpoys

Executive Director, Illinois Legal Aid Online
Lisa Colpoys leads the nationally-recognized nonprofit Illinois Legal Aid Online, which uses technology to lower barriers to the law so that people can understand their legal options, make informed decisions and represent themselves when they can’t afford a lawyer. As ILAO's Executive... Read More →
avatar for Sarah Galvan

Sarah Galvan

Senior Staff Attorney, Justice in Aging
Sarah Galvan is a senior staff attorney at Justice in Aging, and works with the National Center on Law and Elder Rights (NCLER). Under a contract with the Administration on Community Living, NCLER provides training, case consultation and technical assistance to the legal and aging... Read More →
avatar for Richard Granat

Richard Granat

President, LawMediaLabs, Inc.
Richard is a lawyer and a recognized expert on the delivery of legal services over the Internet. For the past two decades, Richard has pioneered the concept of online legal services by establishing one of the first virtual law firms in the United States. Richard has served as Co-Chair... Read More →
avatar for Will Hornsby

Will Hornsby

Staff Counsel, American Bar Association
Will Hornsby has been staff counsel at the American Bar Association since 1988, where he has provided support for a variety of entities, including the Committee on the Delivery of Legal Services, where he advances remarkable ways of providing legal services to those of moderate incomes... Read More →


Thursday January 11, 2018 3:30pm - 4:45pm
Conde/Frontenac 3rd Floor

3:30pm

Telephone Systems: What to Know about Updating or Replacing Your System
Telephone technology is critical to legal services organizations, but programs often have outdated systems that need to be upgraded or replaced. Deciding to upgrade or replace an organization’s legacy telephone system can be challenging - how do you begin and what steps will you need to take to ensure a successful transition? In this session, panelists will discuss recent or current projects, including how to determine what solution and features will best meet the needs of an organization, challenges to overcome, and lessons learned about implementing a new telephone system.

Speakers
RC

Rudy Chagoya

IT Director, Florida Rural Legal Services
avatar for William Guyton

William Guyton

Director of Information and Technology, Legal Aid Services of Oklahoma
I help evaluate, build and evolve great organizations using technology
EJ

Eric Jones

Network Engineer, Legal Services Corporation
Eric Jones graduated from Salisbury State University with a BS in Marketing. After college he did inside sales for a small 8(a) certified computer company. Due to the size of the company he began assisting network engineers with jobs by setting up computers, cabling installs, and... Read More →
avatar for Zahid Masood

Zahid Masood

Managing Director, Z Consulting Group
Zahid Masood has more than 25 years of experience in assisting legal aid programs with complex strategic technology decisions. His background includes: 1. Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics and... Read More →


Thursday January 11, 2018 3:30pm - 4:45pm
St. Jerome 3rd Floor

3:30pm

The Science of Where: Why Location Matters and How Mapping and Geographic Information System (GIS) Technology Are Providing Insight for Access to Justice
How does geography influence accessibility to civil legal aid and civil courts? Research is showing that distance to services is a significant factor. Demographics and technology access also vary across a state, so it is crucial to understand the needs of your court users and the distribution of resources. In this session, you will see the latest Geographic Information System (GIS) applications being developed at a national and state scale by staff at the Self-Represented Litigation Network (SRLN) and the Legal Services Corporation (LSC). You will learn how LSC is using GIS analysis to map drive-time areas 30- and 60-minutes out from its grantees’ office locations, and infusing those areas with demographic characteristics of income eligible populations. The session will also showcase SRLN projects in support of state strategic planning, process simplification, and courts’ understanding of the diverse needs of court users. The session will provided a demonstration on how to access spatial datasets, find resources to develop your own GIS map applications, connect with others in the GIS for Justice community, and join initiatives to develop a Civil Legal GIS Data Infrastructure.

Speakers
avatar for Alison Davis-Holland

Alison Davis-Holland

GIS/Data Manager, Self-Represented Litigation Network
Alison Davis-Holland is the GIS/Data Manager for SRLN. She is a veteran cartographer and geographer with over 20 years of experience thinking through problems, analyzing data, and optimizing solutions using geographic information systems (GIS) technology. By considering location... Read More →
MO

Michelle Oh

Research Analyst II, Legal Services Corporation
Michelle is a Research Analyst in the Office of Data Governance and Analysis (ODGA) at LSC. She prepares data-related documents through creating visualizations and providing statistical analysis. She is a recent graduate, holding a Master's degree in Applied Quantitative Research... Read More →
avatar for Kris Reinertson

Kris Reinertson

Grants Coordinator & GIS Specialist, LSC
Kris Reinertson is a grants coordinator and geographic information system (GIS) specialist at LSC. He develops maps of service delivery for use in strategic planning and program quality visits; disaster maps that provide poverty estimates in flood zones and hurricane paths for use... Read More →


Thursday January 11, 2018 3:30pm - 4:45pm
Orleans/Rosalie/St. Claude 3rd Floor

3:30pm

Using Technology to Mobilize Volunteers for Access to Justice
In this workshop, attendees will learn how technology can be used to mobilize volunteers to close the Justice Gap. The Pro Bono Training Institute (an LSC PBIF-funded project of the Legal Aid Foundation of Los Angeles, Neighborhood Legal Services-Los Angeles, and OneJustice) will discuss their new volunteer opportunities tech feature and the new Language Access training modules. Panelists will discuss how they use their platform as a statewide training resource to connect trained pro bono attorneys to volunteer opportunities throughout the state. JustFix will recap the pilot of their “Digital Repair Program” and share key takeaways and lessons learned from their project. They will share how the pilot operations were structured, as well as successes and failures of the program. Session attendees will have the opportunity to brainstorm about ways their own programs can implement and use technology to connect with previously untapped volunteers.

Speakers
avatar for Patrick Fodell

Patrick Fodell

Training Institute Senior Manager, OneJustice
As the Training Institute Manager, Patrick dedicates his time to the California Pro Bono Training Institute, a new and innovative projected created by the Pro Bono Directors of OneJustice, Legal Aid Foundation of Los Angeles, and Neighborhood Legal Services of Los Angeles County... Read More →
JL

Jeanne L Nishimoto

Pro Bono Training Coordinator, Program Admin, Legal Aid Foundation Of Los Angeles
Jeanne L. Nishimoto is the Pro Bono Training Manager at the Legal Aid Foundation of Los Angeles (LAFLA), where she oversees the Pro Bono Training Institute’s development of online legal trainings for pro bono attorneys. She coordinates LAFLA’s video conference clinic, which partners... Read More →
AT

Ashley Treni

Co-Founder, JustFix.nyc
Ashley is a Co-Founder of JustFix.nyc, a technology non profit that builds tools for tenants and housing advocates fighting for housing justice. With a background in design research, Ashley leads product design at JustFix.nyc through community led development processes.


Thursday January 11, 2018 3:30pm - 4:45pm
Maurepas 3rd Floor

5:00pm

NLADA Technology Section Meeting
Thursday January 11, 2018 5:00pm - 6:00pm
Conde/Frontenac 3rd Floor

5:00pm

Open Referral Affinity Group Meeting
Legal service providers often meet clients who need help that they themselves can’t provide — not only from other legal services, but also social services, healthcare, etc. Yet this directory information — about which organizations provide what services to whom — is hard to keep up-to-date, and typically maintained in duplicative, incompatible silos. This status quo fails both legal service providers and their clients; it also hinders more rigorous analysis of community needs and program effectiveness. But it doesn’t have to be this way.
Open Referral is helping organizations take a new approach to this old problem: by using a common data standard, and interoperable tools, we can enable different information systems to share the same resource directory data in real-time. This affinity group will discuss an early adopter for the Open Referral format — the Florida Legal Aid Resource Federation —  which is well on its way to establishing a statewide data-sharing system that enables the same up-to-date data to be simultaneously accessed by every case-management system, website, portal, app, etc. 

Moderators
GB

Greg Bloom

Founder, Open Referral

Thursday January 11, 2018 5:00pm - 6:00pm
Maurepas 3rd Floor

7:00pm

Affinity Dinner: AI and Future Technology @ Trenasse
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Sign up for this affinity dinner to discuss how AI and other future technology will impact the delivery of legal services. The dinner is dutch-treat at a local New Orleans restaurant, and it provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 

Please meet by 7:00 in the lobby for a 7:15 reservation at Trenasse. 

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: Data in Legal Aid @ Tujague's
Limited Capacity filling up

Sign up for this affinity dinner to discuss data analysis, big data, GIS, and other related topics. The dinner is dutch-treat at Tujague's located at 823 Decatur St. in  New Orleans, and it provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 


Please meet in the lobby at 6:55pm in order to make a 7:15 reservation at Tujague's.

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: Executive Directors @ Pelican Club
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

This affinity dinner is for executive leadership in legal service organizations. The dinner is dutch-treat at Pelican Club located at 312 Exchange Place in  New Orleans and provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 


Please meet in the lobby at 7:15 in order to make a 7:30 reservation at Pelican Club

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: Funders of Legal Services @ Domenica
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

This affinity dinner is for funders of legal services to discuss opportunities and challenges around supporting technology and innovation within legal aid. The dinner is dutch-treat at Domenica located at 123 Baronne St. in  New Orleans and provides an informal opportunity for networking between people with a similar interest. This dinner is limited to the first 10 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 

Please meet in the lobby at 7:00 in order to make a 7:15 reservation at Domenica.

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: Intake/Triage @ Red Fish Grill
Limited Capacity filling up

Sign up for this affinity dinner to discuss intake and triage in legal services. The dinner is dutch-treat at Red Fish Grill located at 115 Bourbon St. New Orleans, and it provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 


Please meet in the hotel lobby at 7:15 in order to make a 7:30 reservation at Red Fish Grill.

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: IT Staff @ Kingfish
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Sign up for this affinity dinner for IT staff in legal services programs. The dinner is dutch-treat at King Fish located at 337 Chartres St. in  New Orleans, and it provides an informal opportunity for networking between people who support or manage IT in legal aid organizations. This dinner is limited to the first 8 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up.


Please meet in the lobby at 7:00 in order to make a 7:15 reservation at KingFish Restaurant.

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: Pro Bono Innovations @ Court of Two Sisters
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Sign up for this affinity dinner to discuss pro bono innovation in the legal services community. The dinner is dutch-treat at The Court of Two Sisters restaurant, and it provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 


Please meet in the lobby at 7:15pm in order to make a 7:30pm reservation at Court of Two Sisters

Thursday January 11, 2018 7:00pm - 9:00pm
TBA

7:00pm

Affinity Dinner: UX Strategies @ Mr. B's Bistro
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Sign up for this affinity dinner to discuss applying UX strategies in the legal services world. The dinner is dutch-treat at Mr. B's Bistro located at 201 Royal St. in  New Orleans, and it provides an informal opportunity for networking between people with a similar interest. Dinners are limited to the first 12 people who sign up. If the dinner is full, we will start a waiting list, so please be committed to attending if you sign up. 


Please meet in the lobby at 6:45 in order to make a 7:00 reservation at Mr. B's Bistro.

Thursday January 11, 2018 7:00pm - 9:00pm
TBA
 
Friday, January 12
 

7:30am

Breakfast
Friday January 12, 2018 7:30am - 9:15am
Ile De France Ballroom

8:00am

Kemps CMS User Group
CMS user groups allow programs with the same case management system to informally meet and discuss product features, future plans, and challenges.

Friday January 12, 2018 8:00am - 9:15am
Orpheus - 8th Floor

8:00am

Legal Files CMS User Group
CMS user groups allow programs with the same case management system to informally meet and discuss product features, future plans, and challenges.

Friday January 12, 2018 8:00am - 9:15am
Endymion - 8th Floor

8:00am

Legal Server CMS User Group
CMS user groups allow programs with the same case management system to informally meet and discuss product features, future plans, and challenges.

Friday January 12, 2018 8:00am - 9:15am
Conde/Frontenac 3rd Floor

8:00am

Pika CMS User Group
CMS user groups allow programs with the same case management system to informally meet and discuss product features, future plans, and challenges.

Friday January 12, 2018 8:00am - 9:15am
Muses - 8th Floor

8:00am

Salesforce/Justice Server CMS User Group
CMS user groups allow programs with the same case management system to informally meet and discuss product features, future plans, and challenges.

Friday January 12, 2018 8:00am - 9:15am
St. Jerome 3rd Floor

8:00am

How To: The Legal Services Guide to Technology Training Initiatives
The rapidly evolving technology landscape often poses challenges for organizations that have limited resources to dedicate to technology training. There are a number of TIG-funded technology training initiatives that are currently being developed to assist organizations with their internal technology training needs. Panelists will introduce some of the upcoming training initiatives including the legal technology toolkits being developed by the Michigan Advocacy Project, Legal Assistance of Western New York’s “Raising the Bar” project, and LSNTAP’s current training projects. Panelists will also discuss methodologies for addressing technology training needs and challenges within a legal services organization.

Speakers
SR

Sarterus Rowe

National Technology Assistance Project Coordinator, Northwest Justice Project
Sarterus Rowe is the National Technology Assistance Project Coordinator, Northwest Justice Project, Seattle. He is a techie-lawyer and access-to-justice wizard at NJP where he runs LSNTAP.org the Legal Service National Technology Assistance Project. He has produced over 1000 YouTube... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →
avatar for Angela  Tripp

Angela Tripp

Director, Michigan Poverty Law Program & Michigan Legal Help Program
Angela Tripp has been the Director of the Michigan Legal Help Program since 2011 and Co-Managing Attorney of the Michigan Poverty Law Program since 2010. She transitioned into these roles after working with Legal Services of South Central Michigan starting in 2005, first as a staff... Read More →


Friday January 12, 2018 8:00am - 9:15am
Orleans/Rosalie/St. Claude 3rd Floor

8:00am

LawHelp/probono.net Network Session: What's New and What's Next for 2018
This session will highlight LawHelp/probono.net network activities and developments. PBN staff will discuss new and upcoming developments for the LawHelp.org and probono.net platforms, including the network-wide probono.net redesign initiative and TIG-funded LawHelp projects for 2018 that will drive accessibility, user experience, search, and analytics innovations. In addition, project coordinators from our network will share highlights of new initiatives in their communities that leverage their statewide websites to empower people with legal needs and mobilize pro bono volunteers.

Speakers
avatar for Mike Grunenwald

Mike Grunenwald

Program Manager, Pro Bono Net
Mike joined Pro Bono Net in March 2015. Previously, Mike worked for several years at the D.C. Bar Pro Bono Program, where he served as the lead on a variety of technology initiatives, including management of the probono.net/dc and LawHelp.org/DC websites and development of interactive... Read More →
BS

Barbara Siegel

Director of Compliance and Technology, Volunteer Lawyers Project of the Boston Bar Association
Barbara Siegel is the Deputy Director of VLP, overseeing LSC compliance issues and VLPs case processing systems. Barbara managed a Technology Initiative Grant (TIG) to develop massprobono.org, a statewide pro bono website for Massachusetts. For the past two years she has been working... Read More →
JS

Jason Stoehr

Director of Development, Community Legal Aid Society, Inc.
Jason Stoehr has worked at CLASI since 2003. As Director of Development, he is responsible for the administration of more than twenty different funding sources for CLASI, which includes writing grant applications, monitoring progress and writing reports to funders, coordinating external... Read More →
KV

Kristin Verrill

Director of Grants & Innovation, Atlanta Legal Aid Society, Inc.
Kristin Nelson Verrill is the Director of Grants & Innovation at Atlanta Legal Aid Society. For over 13 years, she has been developing and implementing technology tools to increase and improve legal advocacy for low income clients. She is Atlanta Legal Aid’s Legal Server administrator... Read More →


Friday January 12, 2018 8:00am - 9:15am
Rex - 8th Floor

8:00am

Legal Services Drupal Community
So what's new with Drupal and how is it being used in the legal aid community? This session will discuss where we are with the various Drupal projects such as DLAW 6, the content scorecard, and others going on in the justice community. We will also talk about how we want to proceed as a community with shared modules, trainings, meetups and hackathons. This will be a time to bring the community together and refine the direction for our common goal.

Speakers
avatar for Abhijeet Chavan

Abhijeet Chavan

Senior Executive Advisor, Tyler Technologies
Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial... Read More →
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is ILAO's Software Product Director and has been with ILAO since 2004. She is the product owner for IllinoisLegalAid.org and leads our software engineering and user experience teams to ensure our technical products meet the needs of users and align with our strategic goals. Gwen... Read More →
avatar for Joseph Schieffer

Joseph Schieffer

Project Manager, Florida Justice Technology Center
Joseph is a management consultant and certified Project Management Professional (PMP). He is an innovator in leading information technology projects, and has attained the Certified Scrummaster designation. He holds a M.S. in Business Administration from the University of Florida... Read More →
MZ

Mary Zimmerman

Director of Finance and Administration, Idaho Legal Aid Services
Mary Zimmerman has been with Idaho Legal Aid Services for the past 27 years. ILAS is a statewide organization and has been the only poverty law agency in Idaho for over forty years. As the Director of Finance and Administration she is responsible for all accounting, budgeting and... Read More →


Friday January 12, 2018 8:00am - 9:15am
Maurepas 3rd Floor

9:15am

Break
Friday January 12, 2018 9:15am - 9:30am
Ile De France Ballroom Foyer

9:30am

Cutting Through the Code: Engaging Non-Techies in Tech Projects
From ideation to implementation, engagement from non-technical staff and partners is essential to the success of any technology project. Non-techie stakeholders can include program leadership, legal aid attorneys and paralegals, and community partners. Their feedback and buy-in directly influences how well-grounded a tech innovation is in real-life user needs as well as the likelihood of adoption. This session will explore the trials and tribulations of engaging non-tech partners, what steps in the project life cycle this is critical, and communication and prototyping methods for educating people about complex technology concepts and building support for your project.

Speakers
avatar for Alison DeBelder

Alison DeBelder

FLAdvocate Community Engagement Manager, Florida Justice Technology Center
Alison DeBelder has a BA from Florida State University in Humanities, a law degree from Florida State University College of Law, and a Master of Science in Criminal Justice from the University of North Florida. Alison began her career and spent several years as a criminal defense... Read More →
avatar for Laurie Rashidi-Yazd

Laurie Rashidi-Yazd

Director of Pro Bono Services, Atlanta Legal Aid Society Inc.
Laurie is the pro bono director at Atlanta Legal Aid, a position made possible through a LSC Pro Bono Innovation Fund grant, and coordinates the programs more than 15 pro bono projects serving clients in 5 Metro Atlanta counties through 5 offices and a medical legal partnership. She... Read More →
JT

Jillian Theil

Training and Field Support Coordinator, Pro Bono Net
Jillian joined Pro Bono Net in August 2011, where she has been involved in access to justice technology project and community management efforts. Previously, she worked as a staff associate at the Center for Genetics and Society. She has also advised health and women’s empowerment... Read More →


Friday January 12, 2018 9:30am - 10:45am
Orleans/Rosalie/St. Claude 3rd Floor

9:30am

eLearning 101: A Crash Course in Starting an eLearning Program
Training attorneys on the web is faster, easier, and more effective than traditional training. But how do you actually put an eLearning program together? Attendees will learn the development process for creating a program from conception to launch. First, get a quick introduction to what eLearning is and how it works. Next, gain understanding about how to approach an eLearning project with your users at the center, and how to gather and apply user feedback throughout the life-cycle of the course. Finally, prepare for your own eLearning project by seeing what the process looks like building an eLearning course, and what others wish they would've known when they started.

Speakers
JB

Jon Braswell

E-Learning Program Developer, Catholic Legal Immigration Network
Jon has been working for CLINIC since April 2013 as the E-Learning Program Developer. Wearing many hats - content creator, course developer, instructional designer, student coach and project manager - Jon has had the opportunity to be involved with every aspect of their eLearning... Read More →
avatar for Andrew Sharp

Andrew Sharp

Content Manager, Illinois Legal Aid Online
Andrew Sharp is a Content Manager at Illinois Legal Aid Online, where he helps oversee the legal information ILAO publishes on the web. He also manages ILAO's eLearning and video training programs. Previously, Andrew was a Co-Supervising Manager at the Chicago-Kent Self-Help Web Center... Read More →


Friday January 12, 2018 9:30am - 10:45am
Maurepas 3rd Floor

9:30am

Limited time? Tiny budget? Practical UX for Websites
The best websites are user-focused; they are pleasing to look at, easy to use, and offer a joyful experience. With limited time and shoestring budgets, how can we incorporate user research and testing into our website’s design and implementation? Once UX testing is done, how do you deal with all those issues you found? Learn from staff at organizations who have tested on the streets, in ice cream parlors, and online; with paper, with laptops, and with survey tools.

Speakers
avatar for Gwen Daniels

Gwen Daniels

Software Product Director, Illinois Legal Aid Online
Gwen is ILAO's Software Product Director and has been with ILAO since 2004. She is the product owner for IllinoisLegalAid.org and leads our software engineering and user experience teams to ensure our technical products meet the needs of users and align with our strategic goals. Gwen... Read More →
avatar for Emily Good

Emily Good

Legal Projects Manager, Legal Services State Support
Emily Good is the Legal Projects Manager at Legal Services State Support. She is the administrator for the Minnesota Legal Advice Online website and oversaw the redesign and launch of that site in 2017. She is also an adjunct professor with the Immigration & Human Rights Clinic at... Read More →
WN

Wilneida Negron

Data Officer, Florida Justice Technology Center
Wilneida has worked as a technologist and researcher with a national and global perspective, developing platforms to increase access to justice for vulnerable communities and conducting research on the impact of technology and data on political participation in emerging democracies... Read More →
avatar for Angela  Tripp

Angela Tripp

Director, Michigan Poverty Law Program & Michigan Legal Help Program
Angela Tripp has been the Director of the Michigan Legal Help Program since 2011 and Co-Managing Attorney of the Michigan Poverty Law Program since 2010. She transitioned into these roles after working with Legal Services of South Central Michigan starting in 2005, first as a staff... Read More →


Friday January 12, 2018 9:30am - 10:45am
Conde/Frontenac 3rd Floor

9:30am

Using Technology Tools to Address Financial Injustice
As consumers of financial products, legal aid clients are frequently targeted by unscrupulous businesses and predatory credit offers. When low-income consumers default on mortgages, credit card debt, payday loans, auto loans and student loans, the debt collectors start calling. And then they sue. Innovative use of technology holds tremendous potential to increase the assistance available to self-represented litigants and legal aid clients facing these issues. Technology can also enhance legal service providers’ capacity to serve them. In this session, participants will learn about how online forms, mobile technology and other tech tools are being used across the country to expand services for low-income people who have to navigate consumer debt cases. Participants will leave the session with practical tips and ideas on how to implement similar projects in their local communities. Panelists will also address how these technologies and innovative service delivery models can help individuals with consumer issues who have limited English proficiency (LEP) as well as geographical barriers to accessing traditional legal assistance.

Speakers
avatar for Mirenda Meghelli

Mirenda Meghelli

Partnerships Manager, Pro Bono Net
Mirenda Meghelli joined Pro Bono Net in 2012. Her responsibilities include managing projects related to LawHelp Interactive, a national document assembly platform that allows Courts and legal aid organizations to provide free, high quality forms online. She previously worked as the... Read More →
avatar for Claire Johnson Raba

Claire Johnson Raba

Consumer Rights Attorney, Bay Area Legal Aid
Claire Johnson Raba is a staff attorney and the consumer law unit coordinator at Bay Area Legal Aid (BayLegal) in the San Francisco Bay Area. Consumer law attorneys at BayLegal serve clients through a combination of full representation, affirmative and impact litigation, and a robust... Read More →
avatar for Anna Steele

Anna Steele

Director of Consulting, Just-Tech
As Just-Tech Director of Consulting, Anna works with legal service providers to develop and implement strategic technologies that are in line with their unique needs. A former legal services technologist, Anna values the strong connection between technology and access to justice and... Read More →


Friday January 12, 2018 9:30am - 10:45am
Rex - 8th Floor

9:30am

Why are we still typing data into the Grantee Activity Report (GAR)? A conversation about the good, the bad and the ugly in API use for the GAR reporting
In this session, we will provide three different perspectives on using an Application Programming Interface (API) to automatically pull data for LSC’s Grant Activity Report (GAR) reporting. An LSC grantee will discuss the pros and cons of shifting from a manual reporting process to one that includes automated API transfer of data. What portions of the GAR lend themselves to a system-to-system transfer?  Which forms do not? How often should the data transfer take place?  What are the organizational challenges to API transfer? Staff from LSC (Office of Information Technology and Data Governance) will discuss the process from a technical and data quality standpoint. What are the technical requirements for grantees? How would the process change or improve data analysis and reporting? Representatives from Florida will provide an overview of Florida’s data transfer processes.

Speakers
avatar for Jada Breegle

Jada Breegle

CIO, Legal Services Corporation
avatar for Carlos Manjarrez

Carlos Manjarrez

Director, Office of Data Governance and Analysis, Legal Services Corporation
Carlos Manjarrez has over 20 years of social, economic and cultural policy research experience. At the Legal Services Corporation, he manages a team of six analysts in the Office of Data Governance and Analysis (ODGA), which is charged with gathering and analyzing data to monitor... Read More →
avatar for Alison Paul

Alison Paul

Executive Director, Montana Legal Services Association
Alison Paul is the Executive Director of the Montana Legal Services Association in Helena, Montana. Alison attended law school at the University of Kansas, and was in private practice in Chicago, Illinois, primarily advising tax-exempt organizations on tax and corporate issues before... Read More →
avatar for Jennifer Wimberly

Jennifer Wimberly

Grants Director, The Florida Bar Foundation
Jenn Wimberly, Director of Grants, The Florida Bar Foundation, oversees the Florida Bar Foundation’s grantmaking policies, procedures, and activities. She works with Florida’s 28 General Support and other grantees and makes decisions related to grant applications, funding decisions... Read More →


Friday January 12, 2018 9:30am - 10:45am
St. Jerome 3rd Floor

11:00am

Affinity Group: Ask an /r/LegalAdvice Moderator Anything
In November 2017, the /r/LegalAdvice subreddit had 2,050,426 unique visitors and 26,146,238 page views, with about 80% – 90% of the posts coming from the United States. This affinity group will include a short presentation from one of the subreddit moderators and an opportunity for the access to justice community to discuss the platform. 

Friday January 12, 2018 11:00am - 12:15pm
Maurepas 3rd Floor

11:00am

Affinity Group: Document Assembly
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Friday January 12, 2018 11:00am - 12:15pm
Rex - 8th Floor

11:00am

Affinity Group: Remote Service Delivery
Affinity groups provide an opportunity for participants to discuss ideas and topics of mutual interest. Each group will have a discussion facilitator, but this is a chance to learn from one another by asking questions, sharing information and engaging in informal conversations.

Friday January 12, 2018 11:00am - 12:15pm
St. Jerome 3rd Floor

11:00am

TIG Reporting, Requirements and Guidance - and the 2018 TIG Cycle
(Required attendance for all 2017 TIG award recipients) Legal Services Corporation staff will review reporting requirements, grant assurances, and discuss best practices for managing technology grants. There will also be a preview of the upcoming 2018 TIG Cycle.

Speakers
avatar for David Bonebrake

David Bonebrake

Program Counsel for Technology, Legal Services Corporation
David Bonebrake is a Program Counsel at Legal Services Corporation and is responsible for helping manage LSCs Technology Initiative Grants (TIG) Program. TIG funds innovative technology projects that improve quality and access to legal services across the country. David also works... Read More →
AJ

April Jung

Fiscal Compliance Analyst, Legal Services Corporation
avatar for Lora Rath

Lora Rath

Director, Office of Compliance and Enforcement, Legal Services Corporation
Lora M. Rath is the director of the Legal Services Corporation’s (LSC) Office of Compliance and Enforcement (OCE). OCE oversees LSC grantees’ legal and fiscal compliance in the use of LSC grant funds to support access to justice in civil matters. Before joining OCE, Lora was the... Read More →
avatar for Glenn Rawdon

Glenn Rawdon

Senior Program Counsel, Legal Services Corporation
Glenn Rawdon is program counsel for technology with the Legal Services Corporation. He is responsible for helping legal services programs with their technology efforts and with the administration of the Technology Initiative Grants (TIG) program. Since the program started in 2000... Read More →
avatar for Jane Ribadeneyra

Jane Ribadeneyra

Program Analyst for Technology, Legal Services Corporation
Jane Ribadeneyra joined the Legal Services Corporation in 2009 as a program analyst for the Technology Initiative Grant program. She oversees grant projects to develop and replicate technologies that improve client access to high-quality legal information and pro se assistance throughout... Read More →


Friday January 12, 2018 11:00am - 12:15pm
Orleans/Rosalie/St. Claude 3rd Floor

12:00pm

Box Lunch
Pick-up a box lunch before you depart.

Friday January 12, 2018 12:00pm - 1:15pm
Ile De France Ballroom Foyer