Telephone technology is critical to legal services organizations, but programs often have outdated systems that need to be upgraded or replaced. Deciding to upgrade or replace an organization’s legacy telephone system can be challenging - how do you begin and what steps will you need to take to ensure a successful transition? In this session, panelists will discuss recent or current projects, including how to determine what solution and features will best meet the needs of an organization, challenges to overcome, and lessons learned about implementing a new telephone system.
Eric Jones graduated from Salisbury State University with a BS in Marketing. After college he did inside sales for a small 8(a) certified computer company. Due to the size of the company he began assisting network engineers with jobs by setting up computers, cabling installs, and... Read More →
Zahid Masood has more than 25 years of experience in assisting legal aid programs with complex strategic technology decisions. His background includes: 1. Strategic Planning with innovative solutions optimized with state-of-the-art communication technologies, relevant economics and... Read More →
Thursday January 11, 2018 3:30pm - 4:45pm CST
St. Jerome3rd Floor
