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Thursday, January 11 • 1:45pm - 3:00pm
A Sampler Platter of Online Self-Help Innovations

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Representatives from three California courts will discuss new projects being developed utilizing funds from the Court Innovations Grant Program. The Butte County Superior Court will share information about how their self-help centers are expanding their remotely delivered video-conferenced workshops to 13 counties in California. They will also discuss broadband expansion issues and the creation of self-help computer labs in those remote counties. The San Diego Superior Court will demonstrate their Family Law Online Workshop (FLOW) appointment system, which allows litigants to register online for an in-person workshop or a video chat appointment, download forms and worksheets, and register for a new service “Message Board” where litigants can receive information and alerts specific to their case, with links to other valuable resources. Lastly, the Orange County Superior Court will highligt its “Remote Services for Urban Courts” – a Self-Help Portal that can triage and guide litigants through the lifecycle of a case. Finally, they will talk about the use of texting as an early intervention case management tool for Self-Represented Litigants in Family Law Cases.

avatar for Leah Boucek

Leah Boucek

Family Law Facilitator, San Diego Superior Court
avatar for Maria Livingston

Maria Livingston

Self-Help Services Manager, Orange County Superior Court
Talk to me about using technology to improve self-help services and to collect important data about your customers.

Melanie Snider

SHARP Managing Attorney, Butte County Superior Court
Melanie is the Managing Attorney for Lake, Tehama, Glenn and Butte Counties' Self-Help Centers (SHARP) and the Family Law Facilitator for Lake and Butte Counties since 2011. Prior to that, she was in private practice in Sacramento, CA with a focus on family and dependency law. Melanie... Read More →

Thursday January 11, 2018 1:45pm - 3:00pm CST
Rex - 8th Floor