LSC's Innovations in Technology Conference

What's in a pageview? a session? a click? What is the impact of a statewide legal website offering freely accessible information and online court forms? The results of website visits are difficult, even impossible, to identify. A growing percentage of services in the legal community are delivered via short-term interactions, like help desks, apps, chatbots, and statewide websites. How do we measure the impact these services have on the people who use them? This session will explore known outputs, unknown outcomes, and how to piece together a profile of anonymous website visitors. We will discuss how the tools for tracking and analyzing outputs and outcomes might be applied to limited engagements with legal website users. Data scientists will discuss how identifying data relationships can help improve legal services, how predictive modeling works, why survey design is important, and answer participants’ questions about where to begin.