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Wednesday, January 10 • 1:45pm - 4:45pm
Hands-On Business Process Improvement: Because a New Technology Can't Fix a Bad Process FULL

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Limited Capacity full
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Note: This is a two-part session and limited to 25 people. If you add this to your schedule, you are committing to attending both sessions, from 1:45-3:00 and 3:30-4:45 pm.

In the Legal Services community, we are always looking for ways to improve our effectiveness and efficiency. Very often we turn to new technologies to accomplish this. However, we sometimes fail to look at the process we are utilizing and simply place a new technology over an overly burdensome or unnecessarily complicated system. The technology innovation can then fail or simply maintain the status quo because it did not address the root cause of the problem. Business Process Improvement (BPI) can be a useful exercise for programs to assess the efficiency of their current processes, determine what is not working, and then come up with solutions which may involve the use of new technology. In this workshop, we will guide the participants through a simulation of the Lean Six Sigma methodology for BPI. The goal of the workshop is to give participants an opportunity to use the Lean Six Sigma tools so that they can return to their programs prepared to explore ways BPI can help them address their own particular challenges. Limited to the first 25 people who sign up by adding this session to their schedule.


Kristen Lentz

Managing Attorney, Disability Rights Florida
Kristen Lentz started her public interest career as an attorney in legal services. After more than a decade in legal services, Kristen was appointed as an Ad Hoc Member of the Florida Access to Justice Commission’s Subcommittee on Delivery of Legal Services. Kristen worked with... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Program & Innovation Officer, Legal Services of Greater Miami
Ilenia has been at LSGMI for over 18 years with experience in managing teams, project management, using technology to improve internal operations and client services, and grant writing & oversight. Ilenia can be reached at isanchezbryson@legalservicesmiami.org.

Wednesday January 10, 2018 1:45pm - 4:45pm CST
Muses - 8th Floor