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Wednesday, January 10 • 1:45pm - 3:00pm
Beyond Flesch-Kincaid and Clicks: Rigorously Evaluating Your Content’s Impact

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Creating and maintaining high-quality, self-help legal information content takes time. We measure and report on our content’s readability levels and usage, but are we doing enough to measure whether our content actually makes a difference? This session will discuss Harvard Law School’s Access to Justice Lab’s use of randomized control trials to determine whether print and digital legal self-help information materials are effective in reducing default rates in debt collection cases, assisting in guardianship service of process efforts, and other issues. We’ll then brainstorm how to incorporate the A2J Lab’s principles into your work.


April Faith-Slaker

Associate Director of Research Innovations, Harvard Access to Justice Lab
April Faith-Slaker is the Associate Director of Research Innovations at the Harvard Access to Justice Lab. In this role, she conducts randomized control trial studies of various access to justice topics. Prior to working at the Lab, she served as Director of the Resource Center for... Read More →
avatar for Emily Good

Emily Good

Pro Bono Project Manager, MN Legal Services State Support
Emily Good is the Pro Bono Project Manager at Legal Services State Support. She administers the MN Legal Advice Online and ProJusticeMN sites, plans trainings for legal aid staff, and helps support LawHelpMN. Emily worked on the site redesign and migration to Drupal for both mnlegaladvice.org... Read More →
avatar for Christopher Griffin

Christopher Griffin

Research Griffin, The Access to Justice Lab at Harvard Law School
Christopher L. Griffin. Jr. is the Research Director at the Access to Justice Lab at Harvard Law School. He earned his B.S. magna cum laude from Georgetown University, an MPhil in Economics at the University of Oxford, and his J.D. from Yale Law School, where he was an Editor for... Read More →
avatar for Maureen Jouhet

Maureen Jouhet

Content Director, Illinois Legal Aid Online
As Content Director at Illinois Legal Aid Online, Maureen helps lower the barriers to the law for lower-income Illinois residents. Maureen is energized by the possibilities of technology. A hard-core content strategy evangelist and creative professional, she understands the importance... Read More →

Wednesday January 10, 2018 1:45pm - 3:00pm CST
Orleans/Rosalie/St. Claude 3rd Floor