LSC's Innovations in Technology Conference

Creating and maintaining high-quality, self-help legal information content takes time. We measure and report on our content’s readability levels and usage, but are we doing enough to measure whether our content actually makes a difference? This session will discuss Harvard Law School’s Access to Justice Lab’s use of randomized control trials to determine whether print and digital legal self-help information materials are effective in reducing default rates in debt collection cases, assisting in guardianship service of process efforts, and other issues. We’ll then brainstorm how to incorporate the A2J Lab’s principles into your work.