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Wednesday, January 10 • 10:30am - 11:45am
Kaizen & Intake: The Toyota Partnership

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If we make our processes more efficient can we serve more people? If we've always done intake the same way, how do we know it’s the best way--and how do we get people to buy into needed change? Why invest time and money on great technology if we're going to use it to automate "less-than-the-best" processes? Those are just a few of the questions Florida Rural Legal Services (FRLS) hoped to answer when they partnered with the Toyota Production System Support Center (TSSC) after receiving an LSC TIG grant to create a regional hotline. What they discovered was far more than they expected, as did several other Florida legal aid providers who were observers. Learn about the origins of this project, the pro bono commitment Toyota made to FRLS, and the impact these business process analyses/improvement (BPA/BPI) processes had on FRLS as well as Legal Services of Greater Miami. You'll also hear about Florida's statewide Train-the-Trainer program on business process put on by Seyferth Shaw.

avatar for Melanie Barker

Melanie Barker

Managing Attorney of the Advice Line and Intake, Florida Rural Legal Services
Melanie Barker is a graduate of the University of Florida Levin College of Law. She started working for Florida Rural Legal Services, Inc. in 2011 as a staff attorney. In the fall of 2015 she was made project manager of FRLS' TIG project where she worked with the Toyota Production... Read More →

Amy Burns

Deputy Director, Florida Rural Legal Services, Inc.
Amy Burns is the Deputy Director of Florida Rural Legal Services. She has been with FRLS since 2007. Amy obtained her JD from Widener University School of Law.

Kristen Lentz

Managing Attorney, Disability Rights Florida
Kristen Lentz started her public interest career as an attorney in legal services. After more than a decade in legal services, Kristen was appointed as an Ad Hoc Member of the Florida Access to Justice Commission’s Subcommittee on Delivery of Legal Services. Kristen worked with... Read More →
avatar for Ilenia Sanchez-Bryson

Ilenia Sanchez-Bryson

Chief Information Officer, Legal Services of Greater Miami
Ilenia Sanchez-Bryson is the Chief Information Officer at Legal Services of Greater Miami. She works with staff at every level of her organization and across the legal services community to use technology to improve performance. Ilenia also oversees the program’s Intake Department... Read More →

Wednesday January 10, 2018 10:30am - 11:45am CST
St. Jerome 3rd Floor