LSC's Innovations in Technology Conference

Legal services programs invest significant resources in delivering advice and brief services to clients, but seldom know whether the help provided solved the client’s problem. Cleveland Legal Aid (CLA) successfully implemented a pilot project to text clients who receive advice or brief service in order to learn the outcome of the help provided. The pilot collects outcome data related to housing conditions, eviction, foreclosure, simple divorces, criminal record sealing, and debt problems. CLA also collected feedback on community education and shared information about services via text. Session participants will discuss the successes and challenges of the project. Attendees will “test drive” the texting process by enrolling in a group via text then receiving and responding to questions.