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Wednesday, January 10 • 10:30am - 11:45am
Texting Clients to Learn the Outcomes of Brief Legal Services

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Legal services programs invest significant resources in delivering advice and brief services to clients, but seldom know whether the help provided solved the client’s problem. Cleveland Legal Aid (CLA) successfully implemented a pilot project to text clients who receive advice or brief service in order to learn the outcome of the help provided. The pilot collects outcome data related to housing conditions, eviction, foreclosure, simple divorces, criminal record sealing, and debt problems. CLA also collected feedback on community education and shared information about services via text. Session participants will discuss the successes and challenges of the project. Attendees will “test drive” the texting process by enrolling in a group via text then receiving and responding to questions.

avatar for Colleen Cotter

Colleen Cotter

Executive Director, Legal Aid Society of Cleveland
Colleen Cotter (she/her) is Executive Director of The Legal Aid Society of Cleveland.  Legal Aid’s staff of 145+ (including 75+ lawyers) secures secure justice, equity, and access to opportunity for and with people who have low incomes through passionate legal representation and... Read More →

David Johnson

Data & Evaluation Manager, The Legal Aid Society of Cleveland
David Johnson is the Data & Evaluation Manager for the Legal Aid Society of Cleveland, where he has worked since October 2015. Before entering the legal services sphere, he worked for a research consulting firm and as the research director for a start-up foreign policy nonprofit... Read More →

Sean McDonald

CEO, FrontlineSMS
Sean is the CEO of FrontlineSMS, the co-founder of Digital Public, and a Fellow at Duke's Center for Law and Technology.

Anne Sweeney

Managing Attorney for Community Engagement, Legal Aid Society of Cleveland
Anne K. Sweeney is managing attorney for community engagement at the Legal Aid Society of Cleveland. Anne works with community groups, partner organizations, and staff on equitable community economic development, outreach and education, community lawyering, client support services... Read More →

Wednesday January 10, 2018 10:30am - 11:45am CST
Rex - 8th Floor